Ben Di Maggio Email & Phone Number

* Improved Management Practice: Restructured team to create a layer of manager/ practitioners and supported them with management documentation. This opened the manager path to more people, created a more consistent management practice, and took our year-over-year retention rate from 80% to 92%.* Maintained Project Health: Oversee 3-4 projects at a time as Account Manager, ensuring profitability and client satisfaction.* Sales Engineering for Leaner Projects: Led our strategy, design, and development teams to create a lower-cost build approach that decreased our starting price by 28%, ensuring competitiveness in a large new swath of the market.* Set Strategic Technical Direction: For just one example: when strong voices on the team disagreed on a series of tech choices, I wrote up and socialized the guidelines, laddering up to company goals, that would guide my decisions in such cases. This lowered the temperature, gave the team important context, and led to better team suggestions.* Guided Company Direction: Along with the other VPs, I steer ThinkShout's business, making decisions informed by our balance sheet and my understanding of the technical environment we work in.

* Managed a Larger Team: Took on management of the company's 15-person development team.* Increased Team Output by 25%: Improved measurement practices and made managers responsible for their teams' efficiency, generating a 24.9% increase in billable hours from 2021 to 2023.* Boosted Morale: Worked on pandemic-era morale and isolation issues with looser team meetings, community-of-practice gatherings, and a "community hour" for unstructured help, replacing connection opportunities that we lost in the shift to all-remote.* Fostered Knowledge Sharing: Built an internal wiki to share best practices, and socialized the practice of adding to it.

* Led on Large Projects: Led engineering teams on 6 complex website builds; all projects were built to the clients' satisfaction, within timeline and budget.* Advanced Development Practices: Led development of advanced Solr search for one client, then taught this approach so that it became standard for all enterprise clients. Led on changes to ticket specifications and code documentation, improving practices throughout.* Managed and Mentored a Small Team: Took on management of 3 developers, guiding one to a promotion during this period.

Greater Boston Area

* Tripled Project Size: Wrote compelling proposals for prospective clients, tripling our average project size between 2010 and 2014 and shifting our client base from local businesses to large higher education clients like Harvard and Columbia universities.* Modernized Dev Practices: Implemented modern development standards (version control, a code review process, a CI pipeline, PaaS hosting) that were necessary to support larger, more complex projects.* Built a Developer Team: Developed a marketing and interview process for prospective recruits that attracted and secured much stronger developers without significantly increasing our payroll costs.* Kept the Team Happy and Engaged: Increased our dev team from 1 to 5 developers, maintaining a >90% year-over-year retention rate throughout.

Greater Boston Area

* Created HTML/CSS templates for existing CMSes (e.g. Red Dot) as well as homegrown PHP CMSes.* Conducted a review of then-prominent open source CMSes, deciding on Drupal.* Learned project management, hiring freelancers and managing client expectations.* Developed connections in the Boston and New York areas to build a thriving freelance practice. * Focused on non-profits and agencies that worked for non-profits, including Beaconfire RED, Forum One, and NPower.

Tokyo, Japan

Taught English to 6th-8th graders.

Tokyo, Japan

* Taught conversational English to adults.* Learned Japanese.

* Built the front ends of client websites with HTML, Javascript, and DHTML.* Worked directly with clients to gather requirements and shape expectations.* Was promoted from a junior position to managing the web development team.

Greater Chicago Area

* Helped to build, then maintained Kellogg's 2000-page static website.* Developed CGI applications in Perl.* Trained Kellogg staff to update their departments' and professors' areas of the site.

Bachelor Of Arts (B.A.), English Language And Literature

English Language And Literature, General