Bobby Erickson Email & Phone Number

Auburn, WA, US

Kent, Washington, United States

The Operations Director’s principal responsibility is to lead and motivate his/her allocated Team to ensure the delivery of service excellence and SLA(Service Level Agreement) adherence via their Team Members to the client base. He/she will seek to optimize Revenue through billable hours and identify opportunities within client base; minimize costs by.

Kent, Washington, United States

Supervise a dynamic team of about 6­-8 Customer Service Representatives who process transactional and project­ based ordersMonitor orders in queue to manage and delegate workloadTake over escalations regarding customer issues, supplier questions, freight and returnsSupport incoming communications from AMs by directing to the appropriate person or.

Oversee team of Account Associates (10+), in various regions, ensuring that our customer service model is being held to the highest standard and we meet client Service Level Agreements for multiple client programs. Interview, train and develop new associates. Mentor existing associates to provide them the opportunity to advance their skill set, with a goal.

Act as the principal point of contact for the allocated Product / and or Client(s). Service and support both clients and colleagues alike during both “Onboarding” and “Live” scenarios. Interact face to face or remote depending on the situation. For example: Client / Partner / Colleague Training; post sales workshops; issue resolution; daily Scrums and Q &.

*Handle day-to-day operations multiple client accounts: Duties include, communicating with partners on behalf of clients, submitting print or email orders for partners, along with managing the entire ordering process with the respective vendors, preparing excel reports, preparing purchase orders for vendors, client, vendor and internal billing, meetings.