Bobby Erickson work email
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Bobby Erickson personal email
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20+ years of customer service experience with 7+ years leading dynamic and diverse teams. My passion is for growing teams who excel at providing the highest level of service to our internal and external customers.
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Senior Director Of OperationsVistexAuburn, Wa, Us
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Director Of OperationsVistex Oct 2022 - PresentKent, Washington, United StatesThe Operations Director’s principal responsibility is to lead and motivate his/her allocated Team to ensure the delivery of service excellence and SLA(Service Level Agreement) adherence via their Team Members to the client base. He/she will seek to optimize Revenue through billable hours and identify opportunities within client base; minimize costs by proactively driving out inefficiencies, removing barriers to success and importantly mitigate and minimize risk by ensuring adequate controls and checks are deployed/documented and adhered to–liaising with colleagues as necessary. He/she will seek to balance the team’s workload through thorough resource planning, evolving absence and attrition strategies and highlighting/deploying recruitment activities in line with budget.
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Customer Service ManagerDaco Corporation Oct 2021 - Oct 2022Kent, Washington, United StatesSupervise a dynamic team of about 6-8 Customer Service Representatives who process transactional and project based ordersMonitor orders in queue to manage and delegate workloadTake over escalations regarding customer issues, supplier questions, freight and returnsSupport incoming communications from AMs by directing to the appropriate person or resolvingIdentify needs for team training and process improvement, lead efforts to implementConduct new hire and ongoing professional training for the teamCreate, manage, and track team KPIs and ensure the team is meeting minimum standardsConduct performance reviews, goal setting meetings and weekly one-on-onesResponsible for performance management including documentation, counseling and followups Conduct interviews to support hiring and advancement within the Customer Service team -
Program Administration - Team ManagerVistex Dec 2016 - Oct 2021Oversee team of Account Associates (10+), in various regions, ensuring that our customer service model is being held to the highest standard and we meet client Service Level Agreements for multiple client programs. Interview, train and develop new associates. Mentor existing associates to provide them the opportunity to advance their skill set, with a goal to advance their professional experience. Work closely with our quality assurance team to refine, update and ensure process documentation is up-to-date for all programs.Manage resourcing, with the Operations Manager and Client Managers, to ensure programs are running smoothly and customer support is within our service level agreements and maximizing utilization.
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Product Specialist, RewardsVistex Sep 2013 - Dec 2016Act as the principal point of contact for the allocated Product / and or Client(s). Service and support both clients and colleagues alike during both “Onboarding” and “Live” scenarios. Interact face to face or remote depending on the situation. For example: Client / Partner / Colleague Training; post sales workshops; issue resolution; daily Scrums and Q & A sessions. Work closely with colleagues during the regular Sprint Release schedule to perform User Acceptance Testing and consider operational and client impacts and escalate / communicate as appropriate. Work with Product Manager(s) to enhance our offering and help improve client satisfaction/goals.
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Acct. Coordinator/Senior Acct. CoordinatorVistex Sep 2004 - Sep 2013*Handle day-to-day operations multiple client accounts: Duties include, communicating with partners on behalf of clients, submitting print or email orders for partners, along with managing the entire ordering process with the respective vendors, preparing excel reports, preparing purchase orders for vendors, client, vendor and internal billing, meetings with clients, and fulfilling client ad hoc requests or reports.*Responsible for handling customer support for multiple clients, including both email and phone support to their partners. Provide support and resolve issues for partners within a one day service level agreement. *Create and maintain process documents for mutliple client accounts and programs.*Manage and approve client payments and incentive fulfillments (gift cards, product and checks). Ensuring accuracy and timeliness of payments/orders.*Work with internal account services team and technical team to resolve program issues or customer requested enhancements.*Manage mailroom equipment, contracts, and supplies*Responsible for all mailings and outgoing shipments
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Mailroom Team LeadPemco Sep 2003 - Dec 2003 -
Medical Records CoordinatorMedical Consultants Network, Inc. May 2002 - Jan 2003 -
Mail Service Center Team LeadAetna Dec 2000 - Apr 2002 -
Production Coordinator/LeadHawkeye Jun 1998 - Dec 2000
Bobby Erickson Skills
Bobby Erickson Education Details
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Mt. Rainier High School
Frequently Asked Questions about Bobby Erickson
What company does Bobby Erickson work for?
Bobby Erickson works for Vistex
What is Bobby Erickson's role at the current company?
Bobby Erickson's current role is Senior Director of Operations.
What is Bobby Erickson's email address?
Bobby Erickson's email address is bo****@****orp.com
What is Bobby Erickson's direct phone number?
Bobby Erickson's direct phone number is +184749*****
What schools did Bobby Erickson attend?
Bobby Erickson attended Mt. Rainier High School.
What skills is Bobby Erickson known for?
Bobby Erickson has skills like Marketing, Customer Service, Crm, Microsoft Office, Microsoft Excel, Microsoft Word, Multi Channel Marketing, Team Leadership, Strategic Planning, Teamwork, Process Improvement, Fundraising.
Who are Bobby Erickson's colleagues?
Bobby Erickson's colleagues are Osman Mohammed, Albert N., Adam Tomczak, Anket Vispute, Kacper Prądzyński, Charan Sandeep Meesala, Polu Ravi Chandra.
Not the Bobby Erickson you were looking for?
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Bobby Erickson
Rancho Cucamonga, Ca -
Bobby Erickson
Raleigh, Nc1cisco.com -
Bobby Erickson
Sales Representative, White Glove Customer Service Representative, EntrepreneurAustin, Texas Metropolitan Area
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