Beata B. Email & Phone Number

Cardiff, Wales, United Kingdom

Birmingham, United Kingdom

• Executing targeted sales (additional products and insurance) using sales and negotiation techniques• Executing excellent customer service, qualifying customer, recognizing client’s needs and responding respectively by suggesting an appropriate product• Dealing with client enquiries, third parties and colleagues• Advising customers directly and by telephone• Setting, amending, managing reservations in internal IT system• Completing general administration… Show more • Executing targeted sales (additional products and insurance) using sales and negotiation techniques• Executing excellent customer service, qualifying customer, recognizing client’s needs and responding respectively by suggesting an appropriate product• Dealing with client enquiries, third parties and colleagues• Advising customers directly and by telephone• Setting, amending, managing reservations in internal IT system• Completing general administration tasks• Improving techniques of increasing NPS and RPD Show less

Heraklion, Crete

• Servicing for Polish (Neckermann, Wezyr Holidays, Viva Club, Sun & Fun) and French (Karavel) Tour Operators in behalf of the receiving agency. • Intermediating between client, hotel and the incoming agency in order to provide an excellent execution of contracted services of all parties. • Ensuring the satisfaction of the client through direct contact with him: providing detailed information concerning destination, the available services, solving eventual issues, proposing solutions on… Show more • Servicing for Polish (Neckermann, Wezyr Holidays, Viva Club, Sun & Fun) and French (Karavel) Tour Operators in behalf of the receiving agency. • Intermediating between client, hotel and the incoming agency in order to provide an excellent execution of contracted services of all parties. • Ensuring the satisfaction of the client through direct contact with him: providing detailed information concerning destination, the available services, solving eventual issues, proposing solutions on the spot. • Building customer relationships conducting to his affiliation to the TO. • Advertising, selling the local excursions and renting cars by using marketing techniques.• Creating, editing and translating advertising brochures for client (welcome letters, books, leaflets advertising excursions).• Executing office work, mailing customer satisfaction/incident and hotel rapports, sales rapports, faxing departure information for clients to hotels, preparing weekly working schedule for myself and my colleague. • Assisting the client in case of an accident/health issue, supporting him on the spot, translating between the client and local medical centers, assuring fast and safe solution in professional way. Show less

Gouves Crete Greece

Import, distribution, rental of electric scooters.

Courchevel, Le Praz, Savoie, France

• Efficient managing of the chalet and ensuring that guests are well cared for and all their needs are being met. • Managing all aspects of the running of the chalet, serving food, ordering wine and accounting, billing, and organizing guests’ requirements, booking restaurants and cleaning. • Management of the housekeeper/masseur.• Being responsible for ensuring that the chalet is spotless and well maintained.• Stock taking and having attention to detail with figures for the… Show more • Efficient managing of the chalet and ensuring that guests are well cared for and all their needs are being met. • Managing all aspects of the running of the chalet, serving food, ordering wine and accounting, billing, and organizing guests’ requirements, booking restaurants and cleaning. • Management of the housekeeper/masseur.• Being responsible for ensuring that the chalet is spotless and well maintained.• Stock taking and having attention to detail with figures for the billing of the guests and bookkeeping. Show less

Bulgaria, Sunny Beach

- Servicing for customer of Polish tour-operator Neckermann Polska - Servicing transfers in the airport;- Organising and performing info-meetings for clients;- Advertising, selling the local excursions;- Monitoring and reporting services of hotels.

Krakow, Poland

• Call center. Servicing for French customer of British airlines easyJet. Customer Service: Recognizing, anticipating and satisfying customers’ needs through providing excellent customer service using the standard guidelines.• Creating and managing reservations through internal GDS system "e-Res".• Taking ownership of complaint and queries and proactively following through to resolution.• Making ensure that all customers’ queries are well-investigated and resolved, and escalating… Show more • Call center. Servicing for French customer of British airlines easyJet. Customer Service: Recognizing, anticipating and satisfying customers’ needs through providing excellent customer service using the standard guidelines.• Creating and managing reservations through internal GDS system "e-Res".• Taking ownership of complaint and queries and proactively following through to resolution.• Making ensure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.• Developing and mentoring new staff to satisfy customer service requirements. Show less

Heraklion, Crete, Greece

- Servicing for customer of French tour-operator, partnerof Gea Travel S.A. In Crete; - Servicing transfers in the airport;- Organizing and performing info-meetings for groups of max 50 tourists from France;- Advertising, selling and guiding the local excursions;- Monitoring and reporting services of hotels.

France

• Guiding winter trips for ski to French and Italian Alps for Polish groups.• Managing staff composed of ski-instructors, barmen, DJ's, dance instructors. Performing strong team cooperation in order to execute smoothly all the aspects of program in short dead-lines. • Organizing events on the spot (competitions, barbeques on slope, dance and bartender workshops) in cooperation with local businesses.

Costa Calma, Fuerteventura, Spain

Organizing and perfoming sport activities, evenig shows andleisure to hotel guests of several nationalities;- Creative teamwork developing interpersonal skills.

Kato Gouves, Crete, Greece

• Answering telephone, direct, screen calls, taking and relaying messages.• Providing information to callers, greeting persons entering organization and directing individuals to correct destination.• Ensuring knowledge of personnel whereabouts and maintaining exact and complete sign-out/sign-in procedures for consumers and on-site staff.• Dealing with queries or requests from the customers and public.• Scheduling appointments, organizing meetings, maintaining appointment diary… Show more • Answering telephone, direct, screen calls, taking and relaying messages.• Providing information to callers, greeting persons entering organization and directing individuals to correct destination.• Ensuring knowledge of personnel whereabouts and maintaining exact and complete sign-out/sign-in procedures for consumers and on-site staff.• Dealing with queries or requests from the customers and public.• Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually.• Preparing letters and documents, receiving and sorting out e-mail and deliveries.• Ensuring that common areas in office premises are equipped with required office supplies as appropriate.• Monitoring the use of equipment and supplies within the office. Show less

Kato Gouves, Crete, Greece

- Organizing and perfoming sport activities, evenig shows andleisure to hotel guests of several nationalities;- Creative teamwork developing interpersonal skills.

Master'S Degree, French And Italian Languages, Literatures, And Linguistics

A Vocational Degree Bac+2, Public And Business Management Of Small And Middle Companies