- Consulting services for companies in terms of customer service standards- Implementation of the internal call center (processes, training, software)- Trainings: customer service and sales- Advice services on standards of customer service- Implementation of the standards of customer service in companies

development and support of salesoptimization of internal processes and customer communicationSupport for marketing activitiesImplementation and development of CRM in the company

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• Acquisition of several large customers, developing long-term relationships,• Implementation of integrated operational structures for the acquired units (3 call centres)•Sales of Call Connect services to B2B Clients. Main target group: publishing houses, telecoms, financial institutions / banks, insurance companies /, manufacturing companies/. • PR and marketing activities • business consulting and implementation of sales strategies using direct communication tools: Internet, call centre, training.• Cooperation in creating new business models for the company - integration of Internet sales activities with call centres

Sales and Marketing Director • Introduced and implemented several innovative new offers - business models based on current needs of the target market, market analysis and established customer needs• Development of a complete company-wide sales and marketing strategy• Co-ordinated the day-to-day running and strategic development of the sales team. Implementation of new projects (in co-operation with the company’s operations department)• Regular liaison with Directors and stakeholders throughout the company• Representative role in relationships with the media and other external organisations.Client Service Director • Implementation of compliance standards across customer service provision • Customer Relationship Management: developing the scope of cooperation, exploring new areas for cooperation, up-selling to current clients, project development and direction• Day-to-day supervision of tele- and direct marketing projects, co-ordinating co-operation between call centres and other departments• Various ‘new business’ activitiesCall Center Director• Development and management of the call center infrastructure - resources, staff, quality procedures, team motivation, organizational structure, etc.,• Acquiring new customers for the company’s call center servicesBusiness Development Director• Cooperation with the Board in developing the company's position as a leading sales & marketing support provider• Acquiring new customers, particularly for call centre services• General promotion and public relations activities - attending conferences, writing articles for newspapers etc.

• New customer acquisitiuon• Development of sales strategy and coordination of Account Managers and Sales Department • Creating new business solutions for sales support projects