Beatrice Hoffman Email and Phone Number

Results oriented professional with forty plus years of regional health care experience. Member of the Senior Leadership team for System's Medical Group. Obtained Black Belt in Lean Methodology included teaching and execution of Hoshin strategic planning. Lead more than 40 process improvement (Kaizen) events including improvement on operational, financial, process and clinical outcomes. Demonstrates expertise in assessing, evaluating, and implementing effective and successful strategic and process improvement initiatives. Co-developed and implemented Executive Lean Immersion curriculum for Executive leaders. Expertise in health care marketing with a strong emphasis in culturing relationships between health care providers internally and showcasing their expertise to civic clubs and though community education offerings. Development of patient experience metrics and leadership of improving patient experience via multi-faceted integration with front line caregivers, department leaders and Senior Executive Team. Development and implementation of customer service initiatives across organizations.