Beatrice Di Teo Email & Phone Number

Lisbon, Portugal

- Management of the Customer Support team and delivering superior customer support to Morressier platform users and clients- Development, monitoring, and performing of key metrics surrounding triage, time to close, and CSAT scores- Development, maintenance, and execution of the onboarding plan with new and existing clients ensuring the fastest time to first impact- Collaboration with cross-functional teams including account management, product/delivery, and sales.

Lisbon, Portugal

Lisbon, Portugal

Portugal

I help entrepreneurs and small businesses take care of different tasks, so they can have more time to focus on what really matters to their business.Here are a few examples of services I take care of on behalf of my clients: Google AdWords Campaigns, Email Management, Social Media Customer Support, SaaS Comparison, Invoicing. My services also include Travel Planning and Arrangements, Online Customer Support, English-Italian Translation, and Personal Assistant tasks.Technologies/Tools: WordPress, Facebook Pages, Adobe Photoshop, Microsoft Office Suite, Google Analytics, Google Tag Manager, Google AdWords, Google Docs, Google Forms, MailChimp, Trello, Slack, HotJar, Dropbox, Canva, Email delegation (Gmail), Bullet HQ, Xero, WaveApps, AndCo, Beautiful.ai, Biteable.

Dublin

As an Admin & Payroll Manager, I was responsible to manage payroll and tax operations for 15+ customers and generate payslips for their employees, collect tax information from Revenue and deal daily with ROS activities. I also generated invoices for BizCube customers and recorded their payments. On a side note, I help in managing BizCube Group websites (10 websites) content organization and presentation. Main duties:- Administrative Duties, such as schedule payments, prepare reports, etc.- Generate Invoices on behalf of the company (Accounts Receivable)- Record Payments and Credit Notes- Manage and resolve customer inquiries- Collect and summarise timekeeping information- Collect, compile and enter payroll data using appropriate software (Payback Payroll)- Process weekly and monthly payroll by established deadlines- Calculate and deposit payroll taxes (P30 and P35)- Process new employees and terminations (P46 and P45)- Calculate tax refunds- Manage BizCube Group websites contentTechnologies/Tools: WordPress, Microsoft Office Suite, DropBox, Google Docs, Payback Payroll Software, ROS online, Zoho, Freshbooks.

Dublin

As a Marketing/Customer Manager I was responsible to manage the company online and offline branding and digital presence, as well as creating and implementing marketing strategies (campaigns) in order to convert new customers, increase engagement and retention. My day-to-day work encompassed both traditional and digital marketing activities.Main duties:• Manage the company website (www.hdlandscaping.ie, which I have designed in its first version). I am responsible to keep the website up to date with both graphic and textual content;• On-page SEO activities and improvements (optimizing descriptions, images, title tags, internal linking, etc.);• Design flyers and brochures, with Adobe Photoshop, for potential private and business customers;• Business Cards Design (I have been responsible to layout the look and feel of the company business cards, as well as make arrangements in order to have those printed and delivered);• Designing adverts to publish into various newspapers or other print publication (Drogheda Leader, Drogheda Independent, Fingal Independent, North County Leader, Swords Gazette, Drogheda Top Traders Guide);• Social Media Management (Facebook, Twitter, Google Plus and Yelp business accounts).Technologies/Tools: WordPress, Facebook Pages, TweetDeck, Adobe Photoshop CS6 & CC, Microsoft Office Suite, Google Analytics, Google Plus, DropBox, Google Docs.

Dublin

My job in Register a Business was to attract new clients, re-designing the company website and making it more user-friendly. Main duties: • Manage the new company website (www.registerabusiness.ie, which I have designed, creating new online purchase forms);• On-page SEO improvements (optimizing descriptions, title tags and internal linking);• Customer care (replying to customers emails and questions in the live chat on the website);• Placing orders with suppliers and keeping in touch with the CRO about the formation of new companies;• Design, Publish and monitor AdWords SEM Campaigns;• Email Marketing campaigns: Design, Publish and Monitoring the results;• Managing Social Media accounts (Facebook and Twitter).Tools&Technologies:AdWords, MailChimp (Email Marketing), Adobe Photoshop CS6, WordPress, Microsoft Office Suite, Google Analytics, Facebook Pages, Google Plus, TweetDeck.

Dublin

My job in WebYourMind was to manage and enhance its online presence on social networks and create/review content on the web agency website.I also designed small graphic works using Photoshop CS6, as well as researched new customers online.

Assago, Milano

My goal in Euroffice was to improve the website ranking on search engines, through in-page optimization and off-page content creation, as well as complementary SEO reporting activities.Specifically, I managed the followings:• SEO on-page improvements on the company website (optimizing descriptions, images, product attributes, title tags, internal linking, etc.)• SEO off-page: external blogs creation, link building activites, guest posting, news release, etc.• Basic creation/editing of landing pages• Keywords Position Weekly Reporting (ranking, competitors, campaign benefits, etc.)• Benchmark and pricematch activities• Company blog management and small brand reputation activities

Bachelor’S Degree In Communication & Society, Business Communication And Marketing, 102/110

Principal subjects covered: Traditional and Digital Marketing, Business Communication, Business Strategy, Economy, Informatics, Languages.

High School Degree In Accounting

Principal subjects covered: accountancy, economy, law