Managing customer success operations, guaranteeing data analysis that provide strategic insights, generating actions that will help us reach our retention, cross-sell and up-sell OKRs. Acting as leader of projects that aim to improve processes related to our customer retention funnel, like CRM set up, negotiation simulators, etc.

Projects:- Client engagement and retention, on a SaaS (E-fitness) company- Design, implementation and improvement of client support process, envolving support and technology teams, on a B2B EnterpriseDeveloped skills:- SQL;- Planning and Execution Method (Structured: PDCA/SDCA and Agile);- Financial Accounting;- Corporate Finance.Communication squad leader: development of visual standards, graphic models, and training sessions, acting as a mentor to the team.

- Management of the safety processes, in a way that would guarantee its effectiveness as well as the knowledge management related to all the activities;- Planning and executing all of the weekly trainings that are given to the whole sales team;- Managing the third party companies' safety documents, making sure every company was working accordingly to our safety requirements;- Managing safety routines and KPIs.

- Management of inventory and stock from 7 stores and e-commerce, ensuring that the right product would be at the right place and in the right amount. - Purchase suggestions for sales, including for campaings related to key commemorative dates like Christmas or Mothers Day.- Monitoring KPIs related to sales. - Registration and monitoring of products from the price quotation to the distribution to stores.

Summer internship on maintenance planning and controlling, focused on bringing routines that guarantee data analysis and follow up of KPIs, making it easier to observe and identify opportunities of improvement.

Academic internship, worked on the adaptation of a Class A Solar Simulator, and assembling a contacting station that makes possible the testing of busbar-less crystalline silicon solar cells. Besides that, I worked on designing a few pieces to be manufactured by 3D printing.

The leader's job is not only the already experienced member one, but also the management of all of the fundraising department functions. It is the leader's responsibility to set and map goals and ways of reaching them, following the strategic planning made at the start of each year, that's also a leader's duty. It is also the leader's role to participate and discuss all the institution's decisions and problems, being aware of what happens in all the other departments.

Einstein Floripa is and NGO created by students who were tired of watching how terrible is the current educational situation that our country is facing, and decided to actually do something to help. The course is offered for free, in order to give public schools and low income students the opportunity to get in public universities. The public schools in Brazil don’t offer the education needed for them to get through the tests, and that’s the only way they can get in public university, so most of them end up not going to college. So, we are giving them the opportunity that they need, and now there’s a team of teachers and organizers working hard to get to it. Working as a fundraising member, my job was to get resources to keep the NGO working and evolving constantly. That is accomplished with the support of companies and people who believe in our purposes, and provide all kinds of usefull resources to us.

Céu Azul Aeronaves is a team that develops projects in the area of Aeronautical Engineering. The projects are developed in an annual period, with the goal of participating the SAE-Brazil Aerodesign competition. Every year a new aircraft is born based on the competition's requirements. The team is divided into some areas, and one of them is the structural project. Materials and geometries, that will be part of the aircraft, are defined according to the loads that different parts of the it suffer.http://www.aerodesign.ufsc.br

Management of consulting in the Mechanical Engineering area. The project manager is primarily responsible for customer contact, negotiation and monitoring during the course of the project. My activities were summarized in direct contact with companies, looking for potential customers, and assisting ther manager’s projects.

i9 CONSULTORIA is a junior enterprise that develops mechanical solutions for customers. The Marketing direction is responsible for everything that involves the enterprise's image, from the clients and possible new members point of view. As the director, I assumed a leader position and had the opportunity to develop some skills from having to deal with different people, deadlines, feedbacks and last minute issues. It was also when I learned the basic about the softwares Photoshop and Illustrator.