Beatriz Leite Email & Phone Number

Brazil

São Paulo, Brasil

- Successfully led 7 projects for Zurich Insurance, improving customer experience and internal processes for products such as Life Insurance, Residential Insurance, Private Pension, Call Center, and Claims- Increase in residential insurance sales by 3x after the project implementation- Redefining an entire brand strategy for Marba, a famous mortadella in Brazil- Conducted over 10 design sprints for various businesses.- Led the development of over 6 prototypes, both digital and offline.- Created meaningful connections with stakeholders and customersMy main tools include UX research, design service, design sprint, design thinking, customer journeys, personas, blueprints, prototypes, and tests.

Belo Horizonte, Minas Gerais, Brasil

I managed the learning experience of 150 students, utilizing data and feedback to reduce the churn rate by 10% and increase the post-course hiring rate by 18%To improve the classes, I analyzed data daily and conducted rituals based on agile methodology. Additionally, I led team meetings and coordinated actions required to achieve desired outcomes with a team of tech experts who lead the classes

- Conducted over 20 workshops to improve teams' soft skills- Leadership and intern education- Achieved an NPS of 9 for all meetings and workshops conductedAs a Facilitator and Trainer, I have worked with big companies like Renner and Nike, teaching design thinking, agile methods, communication skills, and conflict management.

Sorocaba

- Created more than 15 new businesses during the meetings - Empowered women by providing a secure place and fostering genuine connections- Achieved an NPS of 10 for all meetings conducted by meThis project empowers women by showcasing female entrepreneurs and discussing how dreams can become a reality.

Sorocaba

- Organized more than 50 events for the coworking community- Increased social media engagement by 20% with authentic content- Acquired over 50 new customers through relationship-building effortsI was involved in PR and promotional activities, finding collective resolutions for problems, managing events, implementing engaging community actions, producing and managing content, maintaining relationships with suppliers, and overseeing community management.

Cursos Livres, Ux Writing: Writing Experiences

A 4-day immersive course in the concepts and tools to guide the user through words.

Social Communication - Public Relations

In 2021, my undergraduate group was recognized by the university for the excellent research work carried out for MACS (Museum of Modern.