Beatriz Medeiros Email & Phone Number

Dublin, IE

County Dublin, Ireland

• Credit Control: Accounts Payable/Receivable invoices, journals and credit notes posting using QuickBooks software. Bad debts write offs and refunds processing. Direct debit files creation on EazyEFTsoftware on a.
• Month end processing: Multiple bank reconciliations performed. Reports compiled for the Finance Manager. Billing of retailers partners.
• Daily reconciliations between orders placed, payment received, and cards loaded. Reconciling internal reports with external ones provided by the acquiring bank that looks after the company’s Safeguarding account.
• Application programming interface system maintenance: Ensuring all new retail merchant accounts are correctly set up and boarded onto the system API with appropriate documentation received and filed.
• Managing retailer database across backend (company’s tools) and front end (web portals that customers use).
• Web application development and support: Updating website with new merchants, logos and contact details. Improving website content based on feedback given by customers. Optimising the website SEO strategy and keyword.

Dublin, Leinster, Ireland

• Journal posting: Posted journals to the company’s Accounting softwareensuring the accuracy of financial information produced.
• Invoicing: Invoiced and set up direct debits for customers on a monthly basis.
• Debtors management: Followed up on debtors ensuring payments werereceived on time.
• Merchant Boarding & Account Management: Ensured all new retail merchantaccounts were correctly set up and boarded onto the API system withappropriate documentation received and filed.
• Customer Service: Developed, enhanced and maintaining customerrelationships across all communication strands including email, phone and inperson. Assisted customers on their queries, orders and resolving any and.
• Fulfilment: Processed, tracked and completed customer orders in a timelymanner. Ensured payments were reconciled for orders received & dispatched.

County Dublin, Ireland

• Customer Service Representative (Hospitality) | December 2011 – September 2017 -Customer Service Supervisor | Woolshed Baa & Grill, Dublin | August 2013- September 2017 -Customer Service Supervisor | Rico’s Trattoria.
• Worked as customer care rep in a fast-paced workplace.
• Provided a visible presence to ensure that all customer requests and queries are responded to promptly and effectively, providing high standard customer service.
• Answered telephone calls and providing services to customers and suppliers.
• Promoted the company’s products and services to customers. Processing orders, forms, applications and requests for information. Dealing efficiently with questions and queries from customers.
• Handled objections professionally. Directing requests and unresolved issues to other colleagues.

Ireland

-Optimised the company’s SEO strategy and keyword search, and monitored generated website traffic of the company's product.-Assisted in the execution of content marketing campaigns for the company and supported the brand by creating infographics and animated videos, and communicating through the organisation’s social media channels.-Assisted with capturing.

Sao Paulo, Brazil

-Responsible for the management of the lounge and all its activities.-Greeted and welcomed commuters/customers as soon as they arrived at the lounge.-Answered, screened and forwarded incoming phone calls.-Ensured reception area was tidy and presentable, with all necessary stationary and material (e.g. pens, forms and brochures).-Provided basic and accurate.

Acca, Accounting

Diploma In Computerised (And Manual) Accounts And Payroll, Accounting

Covered Sage and Thesaurus software.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, Distinction

Fetac Level 5 Certificate, Tourism

Travel Geography - Distinction Customer Service - Distinction Marketing Practice - Distinction Tourism Enterprise - Distinction.

Associate'S Degree, Gastronomy And Food Management, Technician