• I lead initiatives for job analysis and definition, structuring career paths, and implementing innovative compensation systems. My role ensures strategic alignment, equity, and motivation, strengthening organizational architecture.• I develop and execute meticulous recruitment and selection strategies, focusing on identifying and attracting exceptional talent that aligns perfectly with the company's culture and goals. My approach is designed to build high-performance teams that drive innovation and business success.• I implement sophisticated performance evaluation systems, designed to effectively measure individual and collective progress, while providing constructive feedback that encourages continuous development and operational excellence.• I ensure strict compliance with laws and regulations. My role protects the organization against legal risks and promotes ethical and fair work practices.• I act as a catalyst in creating and preserving a vibrant corporate culture that reflects the organization's values and aspirations. My work is to strengthen employee engagement, satisfaction, and loyalty, contributing to a positive and productive work environment.• I develop and review HR policies and procedures, ensuring they are aligned with industry best practices and the evolving needs of the company.• I proactively identify and nurture talent within the organization, creating development strategies and customized succession plans. This approach ensures the formation of a reserve of highly qualified leaders and specialists, ready to face future challenges and lead the company to success.

• I worked in talent management, dedicating myself to the continuous monitoring and improvement of the organizational climate. Through advanced surveys, I identified improvement opportunities and implemented strategies that promoted a motivating and inclusive work environment.• I organized and led strategic meetings with business units and leadership, providing crucial insights on HR issues and catalyzing the development of innovative projects.• With an analytical eye on data and trends, I actively contributed to the company's strategic decision-making process.• I identified skills gaps and currently lead the creation of tailored training programs, ensuring the continuous development of essential skills.• I stayed rigorously informed about legal requirements, applying this knowledge to minimize legal risks and ensure ethical and compliant people management.• I assisted in creating endomarketing campaigns that reflect and reinforce the organizational culture, engaging employees and promoting a sense of belonging and pride.• With an agile approach, I led sprints to address and resolve people-related business challenges, applying precise diagnostics and developing innovative solutions.• I set clear and challenging OKRs for the Business Partner team, directing efforts and measuring progress to achieve strategic goals.• I actively participated in the identification, attraction, and selection of talent for high-complexity positions, as well as promoting internal mobility, ensuring the company is always equipped with the best team.• Responsible for monitoring organizational climate, conducting ENPS surveys, and implementing improvement strategies;• Conducted regular meetings with respective business units and management, providing guidance on HR issues and developing new projects.

• Managed the hiring, training, and professional development of the team, ensuring growth aligned with organizational goals.• Responsible for resume screening and conducting interviews, ensuring the attraction of exceptional talent. Supervised the end-to-end onboarding process, ensuring an efficient and welcoming integration for new employees.• Led the creation and updating of policies and procedures, implementing strategic HR programs.• Managed indicator and goal systems, actively participating in the formulation of strategic action plans.• Provided essential support in job, salary, and benefits subsystems, as well as managing admission, dismissal, and electronic timekeeping routines.• Had extensive experience in union negotiations, dealing with work schedules and profit-sharing issues.

• Responsible for supervising the delivery of results, maintaining strict control of operational performance, ensuring process efficiency and effectiveness.• Ensured excellence in customer service, implementing high-quality standards to meet and exceed customer expectations.• Conducted continuous monitoring of team performance, managing the flow of service to optimize productivity and operational efficiency.• Used Zendesk tool for analysis and tracking of key indicators, providing valuable insights for decision-making and continuous improvement.• Employed advanced communication techniques to strengthen customer loyalty, highlighting the benefits and positives of the software, improving customer satisfaction and retention.• Coordinated customer support teams, facilitating communication and collaboration between teams to ensure high-quality customer service.

• Identified and approached potential clients (individuals), applying effective prospecting strategies to establish new business relationships.• Responsible for selling a diverse range of Santander group banking products, providing customized financial solutions that met the specific needs of clients.

• Responsible for executing the company's administrative activities, enhancing control processes, and organizing the document archive.• Developed and typed various official and internal documents, ensuring accuracy and compliance with required standards.• Created and maintained updated internal control spreadsheets, facilitating data analysis and monitoring critical processes for the company.• Organized relevant documents for the area of operation, ensuring easy accessibility and efficient information management.• Provided administrative support to various areas of the company, contributing to operational efficiency and interdepartmental support.