Described merchandise and explained use, operation, and care of merchandise to customersReceived glowing yearly review praising ability to act quickly on constructive feedback, show immediate improvement, and always wrapping up loose threads.Managed inventory within the Electronics departmentProvided customer service by greeting and assisting customers, and responding to customer’s inquiries

Provided tier one technical support to end users by resolving computer problems in person, and through remote systems support. Duties included user’s onboarding, licensing inventory, group policies through Active Directory, and troubleshooting. Maintained inventory of all equipment, software, and software licenses Documented internal procedures and processesManaged PC setup and deployment for new employees using standard hardware, images, and software

Provided end user support, license tracking, and performing PC maintenance, upgrades and configuration.

Provided administrative support and assistance to supervisor or other personnel in the officePerformed receptionist duties; answering questions, forwarding messages, keeping customers informed of any status.Maintained supplies by checking stock to determine inventory levels; anticipating requirements, and assuring quick deliveryOperated office equipment such as printers, copy machines and fax machines Received, sorted and distributed mail and correspondence for the office