Laura Beattie Email & Phone Number

Coquitlam, British Columbia, Canada

* Supporting the development of the City of Coquitlam's new Climate Action Plan* Completing technical and administrative work related to the development and implementation of programs, policies, and initiatives in support of the City's environmental sustainability plans and strategies

Coquitlam, British Columbia, Canada

* Conducted a comprehensive survey across all three SFU campuses (Burnaby, Vancouver, and Surrey) to better understand commuting patterns and sources of greenhouse gas (GHG) emissions from transportation-related sources.* This project helped support SFU's 2025 Sustainability Plan target of reducing transportation-related GHGs by 10% by 2025.* The Living Lab facilitates sustainability-themed research at SFU by creating structured collaborations between staff, faculty and graduate students. The program aims to provide opportunities for applied research and experiential learning that improve the sustainability of SFU's three campus communities where we study, work and live.

Vancouver, British Columbia, Canada

* Performed high quality, academic research with Dr. Andréanne Doyon in addressing the needs of the City of Burnaby in its review of the Burnaby Official Community Plan (OCP)* Research topics included urban resilience, resiliency planning, and zero-carbon communities

Vancouver, British Columbia, Canada

* Collaborated with Modo and Evo to win TransLink’s 2018 Open Innovation Call against 90+ applicants for a program supporting seamless mobility in Metro Vancouver; worked with all three mobility service providers on pilot programs to combine access to our services* Participated in Research Insights, Operational and Technical Working Groups, as well as project Steering Committee and Launch Squad for the Open Innovation Call project (now the Shared Mobility Pilot)* Oversaw all aspects of the Vancity Community Pass (equity program) including managing stakeholder relations, member sign-up and account management, reports, data collection, and marketing* Wrote, edited, and proofread internal and external communications such as marketing materials, e-newsletters, blog posts, social media, company policies, RFPs, and project reports* Managed and supported projects across departments (Marketing, Operations, Customer Service)

Vancouver, Canada Area

* Planned, executed, and launched new Customer Service Centre at VBS HQ in less than two months* Hired, trained and guided new Customer Service Manager to successfully prepare for role transition* Provided support to departments across the organization including Operations, Marketing, CS and HR

Vancouver, British Columbia, Canada

* Managed team of 10 Customer Service Agents for customer interactions in Vancouver (25,000+ annually) as well as guidance and support for 11 affiliated bike share programs across North America*Developed, launched, and managed the Vancity Community Pass, a 12-month equity pilot program for low-income residents in Vancouver* Liaised with internal Station Siting, Operations, Marketing, and IT teams to continually improve all day-to-day aspects of the bike share as well as lead and assist with long-term projects*Range of duties included creation of internal policies and procedures, monthly analysis and reporting on CS performance, hiring and training of staff, review and updating of legal documents, follow-up on rider related incidents, management of VIP accounts, and other special projects

Vancouver, Canada Area

* Worked remotely from Vancouver, BC for this Hamilton, ON non-profit co-op* Performance of timely, professional, and friendly responses to inquiries sent to general email address (often pertaining to member joining/quitting, billing questions, or trip assistance)* Other special projects as assigned (ex. detailed examination and comparison reporting of our software system, Metavera, with new software system, Engage!, for transition purposes)

Hamilton, Ontario

* Responsible for all member services and fleet management duties in seven service areas (representing 66 vehicles and over 1500 members) with a focus on Hamilton, St. Catharines, and Burlington (independently representing 25 vehicles and over 500 members)

Cambie Branch, Vancouver, British Columbia

* Greet and engage guests to create a personal and memorable shopping experience during Point of Sale transactions* Promotion and education of environmentally friendly practices catered to Team Members as the Customer Service Green Mission rep

Waterloo, Ontario

* Collection of life cycle assessment (LCA) data through secondary research regarding field grown tomatoes in Southwestern Ontario with a focus on the production process

Hamilton, Ontario

Department: City Manager's Office* Project Coordinator of Hamilton’s first Environmental Summit (held on April 25, 2013)* Included roles in planning, marketing, communications, report writing and stakeholder engagement* Presented Summit results to Council members during a General Issues Committee meeting which led to the approval of all proposed recommendations (including the allowance of an annual Environmental Summit to be held into the indefinite future)

Toronto, Ontario

* Preparation and completion of government submissions such as City of Toronto Pollution Prevention 2 Year Update, Petroleum Submission (CEPA), NPRI Submission, and Toxics Reduction Act* Development of chemical agent risk assessments * Auditing of company waste reports* MSDS management* Industrial hygiene assessments * Respiratory fit testing

Brantford, Ontario

* Auditing of public and private school recycling programs* Monitoring of inceptor trench water levels and weather patterns at local landfill* Verification/Summary of Household Hazardous Waste collection manifests

Ancaster, Ontario

* Project coordinator of Ancaster Creek subwatershed public meeting* Included roles in planning, marketing, and communications* Conducting site visits in community to analyze environmental impacts of proposed activities

Master Of Resource Management (Planning), School Of Resource And Environmental Management

Bachelor Of Environmental Studies, Honours Co-Operative Environment And Business With Legal Studies Minor

Activities and Societies: EB Sprouts Mentorship Program, Waterloo Environment and Business Students (WEBS), Orientation Week Leader.