I have built a robust 20-year career in telecommunications and my journey has been defined by a relentless pursuit of excellence. My foundation was built in commercial sales, where I honed my skills and delivered exceptional results. However, my ambitions pushed me to diversify, and I played a pivotal role in the integration of acquired telecoms for Frontier Communications.Throughout my tenure at Frontier, I've worn many hats: from being the highest-rated call center sales agent to a sales trainer, a User Acceptance Tester (UAT), and a project lead/Subject Matter Expert (SME). I proudly managed the deployment of a comprehensive IVA solution, orchestrated successful new product launches, and adeptly navigated the fast-paced environment of a contact center, consistently surpassing aggressive sales targets and productivity metrics. Taking on the responsibility of overseeing the Social Care division was a natural progression, allowing me to drive impactful outcomes.But that's not all—I've embraced additional challenges as a digital payment solutions specialist. I supported a seamless transition of payment vendors, and I've led the development and ongoing management of Process & Readiness for Experience Assurance, demonstrating my commitment to innovation and operational excellence.My motivation thrives on confronting the seemingly insurmountable, rallying my team behind a shared objective, not just to overcome challenges, but to elevate and exceed expectations. As a dedicated professional, I'm the first to step up to the plate for any project and to advocate for taking on new opportunities.