Chris Beaudoin Email & Phone Number

Bellevue, Wa, Us

Seattle, Washington, Us

Director Fraud, responsible for developing and managing Nordstrom.com risk strategy and programs. Leading and defining the strategy, technology and execution plans for expanding and improving our risk and abuse mitigation capabilities and solutions across the enterprise. Developing and implementing effective fraud prevention strategies and programs while ensuring an appropriate balance between risk and customer experience. KEY ACCOMPLISHMENTS: • Instituting a data-driven approach to truly measure performance, increase overall accuracy and effectiveness and driving change through data analysis.• Implementing KPI measurements and analytics reducing customer friction within the purchase process.• Measuring ROI on risk-based initiatives programs.• Coordinating the product development of various risk mitigation tools within Nordstrom and our 3rd party partners.• Developing relationships with card brands and acquirers for continual performance monitoring.• Promoting platform and process improvements leveraging internal and external technologies when applicable.• Managing large scale end to end project implementations.• Providing thought leadership, sought-after for advice to various channels in terms of fraud, risk and abuse strategy to effectively utilize technologies, processes and continual collaboration.

Seattle, Wa, Us

E-Commerce Director, Risk Operations, led risk operations and programs globally. Accountable for operations, programs, disputes, vendor management, OFAC compliance, supplier onboarding. Developed operational strategies and the vision for multiple departments to deliver on company objectives. Planned and managed programs to achieve overall business goals. Reported to Vice President Risk Operations.KEY ACCOMPLISHMENTS:• Lead and monitored global high-performance leadership teams operating in a complex, fast-paced, 24x7 environment while attaining year over year double-digit savings with increased volume growth• Expanded operational teams both internationally and domestically to meet volume growth including the opening of a new international office for strategic purposes.• Managed budgets, resources, and vendors in a global environment.• Supported and guided project manages through project and program integrations supporting strategic goals. • Integrated acquisitions into the Expedia risk organization. • Managed and strengthened relationships with internal and external teams along with vendors to execute strategies and increase efficiencies.• Built and established multiple new operational departments and programs to support strategic initiatives including supplier onboarding, OFAC, and quality.• Spearheaded the implementation of new collections and rebill initiatives to bring additional funds back to the company resulting in a positive return on investment.• Worked through and resolving issues with the various brand segments within Expedia.• Managed and negotiated with vendors on contracts, services and SLA’s in addition to reducing vendor costs through improved relationship and further partnering to complement the overall risk mitigation strategy.• Strengthened relationship with Airlines, processors and internal brands increasing efficiencies.

Dallas, Tx, Us

Responsibilities include managing the online operations for MoneyGram International. Providing leadership, strategic direction and vision for all MGO transaction processing, consumer servicing, risk management and financial settlement, and know your customer policies.KEY ACCOMPLISHMENTS:• Managed multiple operational departments such as a tier two call center, transactional processing, fraud, chargebacks, and payments. • Refining and implementing innovative informational systems, policies, procedures, and techniques to ensure efficient and cost-effective operations as well as proactively leading process improvement and cost reduction initiatives.• Lead the online business unit through double-digit volume growth and global expansion.• Continually strived to improve the customer experience along with managing bad debt to the appropriate levels for revenue maximization. • Drove analytics and metrics to monitor effectiveness and drive improvements across MGO.• Drove programs and projects to implement new systems, new business opportunities and customer experience improvements.

Minnetonka, Mn, Us

Director Operational Risk Management, oversaw projects, programs and functional operations within a global e-commerce environment. Established and managed budgets, short term and long-range project requirements and objectives and criteria for monitoring progress and measuring success. Managed the Operational Risk Management Department and the Chargeback Department. Liaised and worked closely with all departments to formulate strategies that satisfy the requirements of the business, technology, and clients. Analyzed operational processes, escalation procedures and technology needs to identify opportunities for improved systems and client/customer delivery. Directed and coordinated activities of more than one department such as project management, reporting, and analytics, export, risk, payments and vendor management. Selected, developed and evaluated personnel to ensure the efficient operation of the function. In addition, managing development teams for internal system builds and implementations.Lead project managers and development teams on product development initiatives including CNP fraud engines and OFAC/BIS compliance initiatives. Created and developed an automated chargeback system reducing manual intervention by 95% (Patent Pending) enabling resources to be placed on strategic initiatives.

Minnetonka, Mn, Us

Associate Director Export / RiskResponsibilities include developing and implementing OFAC and BIS requirement through systems, processes and procedures. Partnering with outside council and government agencies to further enhance internal compliance processes. Driving and managing strategic projects and programs through vendors, offshore resources, developers and staff.

Minnetonka, Mn, Us

Responsibilities are for leading multiple project implementations within a global environment. Managing both stakeholder and company expectations while balancing cost and scope. Creating partnerships with clients and internal departments to solve and mitigate complex system issues. Collaborating with and providing status to executive staff on client updates.

Bonita Springs, Florida, Us

Managed the Quality Department and various process improvement programs. Developed and implemented lean manufacturing processes.Utilized Six Sigma methodologies for process improvement initiatives and vendor score carding.Developed control plans, quality guidelines and ISO 9001 instructions.

Consulted with clients and their suppliers to oversee process and production containment resolution programs with fortune 500 companies.Utilized Six Sigma analytical tools for process enhancement/re-engineering.Managing client engagements for quality, manufacturing process and supply chain improvements.Implemented lean manufacturing processes.Supervised operations.

Scottsdale, Arizona, Us

Managed requirements gathering and gap analysis projects for solutions assessments and mapping.Presenting and demonstrating concepts to customers and explaining process redesign principals.Managed cross-functional teams to analyze data and define business processes.Identifying new opportunities for expanding business relations. Explaining and presenting business processes and commerce initiatives to C-level executives.Presented solutions for SCM, SRM and CRM.

Dublin 2, Ie

Managed developmental teams for CRM software package implementations with financial services companies.Lead coordinator and liaison for system change requests process.Assisted financial services clients with process redesign and financial operating plans.Experienced in process redesign, process improvements and change management.Analyzed and developed processes for program offices.

Washington, Dc, Us

Tool and Die / Die Design Apprentice* Worked as a tool and die apprentice creating progressive dies for the top automakers. * Designing details for the manufacturing of progressive dies* Worked as a machinist manufacturing details.* Ran tryout and production runs for QA and final sign off

Mba, Business Management

Bachelor Of Science - Bs, Production Management