Bec Alesech Email & Phone Number

Ballina, Nsw, Au

> Recognise trends/complex requests to investigate and escalate accordingly> Identify knowledge gaps; create and distribute appropriate learning content (videos)> Complete Crucial Conversations training to improve effective communication skills> Provide support to team members on both a professional and personal level> Participate in meetings for improvements and success of the team/organisation

> Establish learning platform for accessible student Cyber Awareness content> Create topical documentation and educational videos to support learning > Design and implement educational workshops and Tabletop sessions on current Cyber events and scenarios> Work collaboratively with Stakeholders to fulfil the needs of the organisation and each impacted party with regards to implementing new Cyber Security processes, applications and technologies, and providing supporting documentation and direction accordingly> Awarded Cyber Security NSW Training Scholarship - October 2022

Australia

> Timely request support; conflict resolution; capacity to translate technical information to a variety of skill levels> Focus on device security, including adhoc training of customers

As an independent Twitch streamer, I cultivated a vibrant community of over 500 followers, leveraging my passion for gaming to create engaging, interactive live content. My channel focused on delivering game playthroughs, discussions with viewers, and a safe space for like-minded people to feel safe and part of a community. It grew through consistent broadcasting, strategic audience engagement, and a commitment to high-quality production.

> Investigate, determine, and document root causes of software issues; install, configure and test software applications for compatibility and interoperability with third-party software and hardware> Contribute to process improvements through feedback and Retroactive Meetings to ensure efficiency and consistency within the development cycle> Test and automate manual workflows using Visual Studio Pro, Visual Studio Code, Cypress-io, UI Path, Postman, C#, and Python> Debug and update code in the 4D Software, with attention to UX detail and programming standards> Research and utilise the Agile methodologies to manage product lifecycle (within JIRA)> Apply skills from 4D, AWS, AIM Design Thinking and Time Management training

> Technical software support; process-based troubleshooting; maintain and update documentation (including version control) to create customer-facing material> Provide guidance and support to team member and inter-departmental colleagues whilst balancing own workload with Support and Testing responsibilities, including research and analysis of software and functionality issues

Springfield Lakes, Queensland

> Redesign of sale structure process/script; manage and train staff; conflict resolution> Exemplary customer service achievements including achieving KPIs, top NPS records, and awarded 2016 Number One Southern Queensland Customer Service Advocate

Springfield Lakes, Queensland

Customer Support Officer> Demonstrate the ability to accurately determine customer needs and most fitting resolutionsShift Manager/EFM (Effective Floor Manager) > Perform administration duties such as stock control and banking> End of Day Procedures including Sales Reporting, data management and cash flow> HTC Store Representative

Helensvale, Queensland

> Shift Manager/ Front of House Waitress > Complete End of Day Procedures such as Tills and banking money

Palmerston North, New Zealand

Pukekohe, South Auckland, New Zealand

> Perform duties such as surgery observation and assistance, animal care, x-ray’s and diagnostics.