Bex Webb Email & Phone Number

Remote

As Technical Sales Engineer (TSE), I play a pivotal role in the CentralSquare (formerly TriTech) sales organization. I lead the functional side of the proposal effort in accordance with departmental standards and the specifications of Requests for Proposals, Requests for Information, and Requests for Qualifications. In addition to this vital role within our proposal development process, I serve as the first point of contact for any functionality based questions or discussions with prospects or customers throughout the sales process. Through strong cross functional relationships I pride myself in working hand in hand with all members of the sales organization to provide timely, thorough and impactful responses to our prospects.

Remote

As a Product Solution Specialist for the leading public safety software company, my daily focus is creating quality responses to complex proposals leading into product demonstrations and sales. I also support the sales team by giving winning demonstrations of products to clients and potential clients. Whether through writing or in person, I provide our customers not only with technical knowledge of products but also foster an environment of trust and client satisfaction.

As a dispatcher for multiple agencies out of jail control room, I was responsible for operating jail control panels while observing inmates; receiving and processing 911 emergency calls; maintaining contact with all units on assignment; maintaining status and location of police and other emergency units, and receive and process and prioritize calls for service from the public. During my time at this dispatch center, I utilized a computer-aided dispatch system, and web based UCIJIS program.

My Primary duty for this position was to teach a defensive driving and decision making class to a large class of students ages 15 to 24 for a non-profit organization. The students were mostly at risk persons who had previously been involved in driving and or drug and drinking violations. This position was offered as opportunity to select individuals within law enforcement, and required rigorous training on adult and child education. Other responsibilities included recruiting and setting up classes in areas of Colorado where the program has not yet been established. I was honored to complete the task of setting up classes through the Build a Generation grant in Meeker, Colorado; providing this beneficial program to high school teenagers who otherwise would not have had the opportunity. This position ran concurrently with my position as Communications Supervisor for Colorado State Patrol.

As a first line supervisor, I was responsible for planning, organizing, directing, and supervising the work of approximately fifteen multi-service dispatchers in the operation of a 24-hour 9-1-1 dispatch communication center. The main responsibilities for this position included enforcing strict policies, procedures and ethics; documenting and providing performance evaluations of employees; seeking and providing training for both myself and employees; providing technical supervision on handling of calls as well as complex computer aided dispatch software. I also was responsible for customer relations with local law enforcement agencies, including relations with local drug task force. I formed and maintained a group with representatives from multiple agencies represented by the dispatch center in an effort to maintain understanding of multiple agencies needs. I was Responsible responding to and the investigation of complaints and inquiries from customers, both internal and external. I was often called upon to apply effective conflict resolution techniques and strategies by exercising good judgment and making sound decisions under routine and stressful conditions.

Handling the prioritizing and organization for calls for police and other state services for a nineteen county wide area. Mastering complex and multiple computer systems including the use of Computer Aided Dispatching. Prioritizing multiple phone lines dealing in diversified calls from the public and internal customers. Tested and promoted for supervisor position in 2003.