Becca Anderson Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio

· Successfully established Business Analyst (BA) team for CoverMyMeds’ Access for More Patients (AMP) product business unit: defined roles and responsibilities; identified, created, maintained and enhanced key Business Analyst artifacts to streamline and improve the implementation lifecycle.· Serve as product subject matter expert for onboarding new AMP brands, including requirements gathering, client communications, workflow design, BRD creation and demos to external stakeholders. · Translate complex business needs of individual clients to Product’s commercialization strategy, reducing customization and increasing enablement of launching programs on AMP’s platform. · Partner with Product, Engineering, Operations, Quality Assurance, Legal, Analytics, Solutions Engineering and Sales to continually evaluate product offerings and drive technology and operations-focused solutions that are repeatable, scalable and sustainable. · Create, maintain and enhance several key strategic initiatives focused on adaptable solutions that reduce operational burden, mitigate risk, enable quicker timeframes and improve client satisfaction.· Develop and mentor the AMP BA team while partnering with Implementation leadership to strategically align the team’s goals and initiatives to serve the wider AMP, CoverMyMeds and McKesson strategic initiatives. · Operationalize use of Business Analyst practices and procedures across the AMP BA team to create consistency and repeatability of BA output.

· Created, managed and adapted product roadmap to meet quarterly objectives and KPIs (key performance indicator). · Collaborated with the Engineering Manager to lead a team of developers to improve AMP’s HCP-facing portal via the product lifecycle including, ideation, design, implementation, testing and execution.· Followed Scrum product methodology to align output of work to the goals set forth by Product and Engineering via two-week sprints. · Continually sought qualitative customer feedback to guide product decisions.

Columbus, Ohio, United States

· Launched several pharmaceutical brands across multiple therapeutic areas including requirements gathering, scope documentation, client collaboration, workflow design, BRD creation, third-party vendor integration facilitation, technical-focused solutioning and demos. · Monitored program KPIs and SLAs (service level agreement) and provided operational and technical adjustments when necessary to ensure program success. · Developed and fostered working relationship with the Manual Tester, helping onboard, train and provide guidance for defining roles and responsibilities related to AMP’s first product-focused Quality Assurance team.

Columbus, Ohio

· Partnered with Product and Engineering to deliver AMP’s first automatic and cadenced adherence messaging system across email and SMS platforms. · Owned projects focused on delivering high-value client commitments which included working with the Product, Engineering and Operations teams.· Standardized Project Manager guidelines across the CoverMyMeds and McKesson teams to provide a consistent practice from the time of project kick off to the project handoff to the Account Management team. · Collaborated with senior leadership to create a matrix of differentiated AMP services as well as a dynamic cost calculator.

Columbus, Ohio

· Provided technical and functional guidance to vendors as they integrate with CoverMyMeds’ systems, provided process improvements, developed internal documentation, lead cross-functional projects and contributed to a team environment. · Developed processes for improved issue intake and resolution.

Columbus, Ohio Area

· Enhanced team-wide auditing operations process resulting in 20% time reduction spent by Support leadership team. Implemented monthly operational assessment of audit scores to identify process and technological gaps. · Managed a team of End-User Experience Coordinators responsible for implementing team-wide changes for HubExpress and Core Support, including creation of Support Style Guide and new hire soft skills training.

Columbus, Ohio

· Systematized, transformed and improved issue documentation and escalation across a 300+ member team, saving hundreds of administrative hours. · Collaborated and served as Support technical liaison with CoverMyMeds development teams, including Customer Operations, Payer, Pharmacy and Provider.

Columbus, Ohio

Columbus, Ohio

• Served as strategist, coach, and consultant to senior leaders and C-suite executives in the healthcare and financial services industries. • Wrote blog posts, created original social media content, generated reports to improve online presence, and provided coaching in social media best practices.

Columbus, Ohio

• Managed daily social media, including overall platform strategy, content creation and maintenance, calendar management, and consumer interaction. • Provided backchannel strategy and maintenance at international conferences for Mindset Digital and partners. Created social media content for client partners, including Key4Women, Planetree, and LIMRA/LOMA.• Wrote and edited print and digital sales collateral. Wrote and edited copy for blogs, social media, marketing materials, and company website.

Columbus, Ohio

• Served as the liaison between The University District and The Ohio State University. Implemented initiatives promoting safety, off-campus student engagement, social media, and community. • Collaborated with university and city officials to improve the off-campus community. • Created and executed events for the off-campus community.

Columbus, Ohio

• Assisted the Communications and Engagement Manager with blog writing, social media writing, email writing, copy editing, and social media tracking. • Created a three year strategic timeline for the organization, tracked Executive Board engagement, and assisted the CEO and President with emails, organization, writing, and development.