As a Senior Operations Manager for the Project Services product within the SETT BPS organization, I am responsible for providing comprehensive operational support to our customers and employees. My duties encompass a range of functions including hiring, counseling, and problem resolution, as well as managing payroll, billing, and expense issues.Key Responsibilities:Operational Support: Provide day-to-day assistance to our customers and employees, ensuring smooth operations.Process Improvement: Develop and enhance work processes, and document employee training and orientation.Work Instructions: Create and maintain detailed work instructions and technological solutions tailored to specific programs.Stakeholder Interaction: Engage daily with contract employees, customer hiring managers, account services staff, shared services staff, and other internal and external stakeholders.Key Duties Include:Onboarding: Manage data entry and oversee orientation.Recruiting Process Management: Handle new requisitions and coordinate with recruiters for candidate fulfillment.Employee Records Management: Maintain accurate employee records in Kelly Systems.Performance Reviews: Conduct regular performance reviews and administer employee recognition programs.Employee Relations: Provide coaching, and counseling, and handle terminations as necessary.SOW and Salesforce Administration: Track Statements of Work (SOW) and manage Salesforce administration.Requisition Tracking: Ensure accurate tracking of all requisitions.In my role, I strive to streamline processes, foster a positive work environment, and maintain high standards of operational excellence to support our team and clients effectively.

As a recruiter specializing in engineering for Kelly Services in the US, I ensure that my candidates have access to a wide array of companies, career paths, and technologies—wherever their talent is most recognized and rewarded.Leaning on my domain expertise within the Biotechnology, Consumer Products, and Medical Device Manufacturing sectors, I successfully place Quality, Process, Validation, R&D, and Project Engineering professionals. The positions I handle range from entry-level through Ph.D. levels, spanning part-time, full-time, contract, project-based, and direct-hire roles.I am passionate about connecting my candidates with the opportunity, flexibility, and stability they deserve in their careers.

Managed the end-to-end recruitment process, ensuring accountability and efficiency.Collaborated with Hiring Managers, Human Resources, and key stakeholders to ensure client satisfaction.Consulted with hiring managers to meet SLA metrics and process adherence.Led initial consultations with hiring managers to define requisitions and develop sourcing strategies.Created comprehensive sourcing plans and conducted external searches through strategic networking, cold-calling, job boards, and social media.Built and maintained extensive professional networks within associations and the community to ensure a continuous candidate flow.Leveraged advanced internet mining techniques for innovative and creative sourcing methods.Developed and maintained a high volume of referrals and a robust candidate pipeline.Created compliant and impactful job postings.Screened and counseled internal applicants, managing the internal application process effectively.Guided candidates through the hiring process to ensure a positive experience, coaching them at every stage.Presented and "sold" qualified candidates to hiring managers, managing their expectations appropriately.Participated in local recruiting events and sourcing projects, building networks across all channels.Demonstrated solid business knowledge and acumen across multiple industries.Executed accurate data capture and timely reporting on key staffing metrics.Ensured compliance with legal and client regulations during the identification and screening process.Effectively managed the requisition load.

In this role, I was responsible for business development and client retention in the Sacramento area:Generated and built a new business sales pipeline.Ensured overall client account satisfaction while identifying and developing growth opportunities.Acted as the liaison between client companies and the operations team.Met activity requirements through field prospecting, appointments, and phone calls.Participated in business and tradeshow events.Negotiated contracts and work agreements.Updated activities through the CRM system and generated weekly, monthly, and quarterly reports.Utilized a consultative sales process in each interaction.Stayed abreast of the staffing industry, product information, local competition, and the prevalent industry business climate within my region.

As a Staffing Supervisor, I was responsible for ensuring a seamless talent acquisition process and fostering strong client relationships. My key responsibilities included:Candidate Evaluation: Conducted thorough interviews and reviewed employment applications to assess skills, competencies, and qualifications.Background Checks: Performed reference and background checks on applicants, and scheduled drug screenings as required.Client Engagement: Built and maintained relationships with new and existing clients by taking and reviewing job orders, ensuring their staffing needs were met.Record Management: Documented records of resumes, applications, and employee selection processes.Candidate Referral: Referred qualified candidates to client company hiring managers and maintained ongoing communication regarding the status of open job orders.Workflow Management: Efficiently managed priorities and workflows, demonstrating the ability to handle multiple projects and meet deadlines.Attention to Detail: Maintained acute attention to detail throughout all tasks and processes.Interpersonal Skills: Utilized strong interpersonal skills to effectively relate to individuals at all organizational levels.Decision Making: Exercised good judgment and made timely, sound decisions.Professional Communication: Managed communications professionally and effectively across various platforms including in-person meetings, phone calls, electronic communications, and group interactions.My role as a Staffing Supervisor allowed me to leverage my skills in talent acquisition, client relations, and process management to deliver exceptional staffing solutions and build lasting client partnerships.

Ensuring a positive applicant experience throughout the interviewing, hiring, and onboarding process was a key aspect of my role. Key responsibilities included:Interview Coordination: Managed and scheduled candidate interviews as requested by recruiters.Job Postings: Posted, updated, maintained, and removed job postings as necessary.Offer Letter Management: Created and monitored the generation and approval process of offer letters, both internally and externally.New Hire Orientation: Coordinated New Hire Orientation, including scheduling presenters and new employees, and updating the PowerPoint presentation as needed.Recruitment Cycle Management: Oversaw the recruitment cycle for temporary employees to ensure seamless integration.Supply Management: Placed supply orders for the office as needed to maintain efficient operations.Mailbox Management: Managed and sorted the Jobs & Recruiting mailbox to ensure timely responses and organization.Badge Creation: Created badges for all new hires and temporary employees.Interdepartmental Relationships: Built strong relationships with key departments such as HRIS, IT, Payroll, and others to facilitate a smooth onboarding process.These responsibilities required a dynamic approach to multitasking and managing various aspects of the recruitment and onboarding process, always with a focus on creating a positive experience for applicants and new hires.