Bret Echols Email & Phone Number

Dallas/Fort Worth Area

Relationship Manager between IT, the sales team and corporate finance team.• Analyzed client needs and articulate how company products can provide solution to ongoing business problems. • Drove sales of “Virtual Forge Code Profiler” to current and potential SAP customers. • Handled the task of selling compression fittings for iT Services 2 FloPlast division. • Configured and managed all aspects of a G Suite domain in a Windows 10/7 environment. Including: administering users, organizational units, groups, and access to services. • Designed the layout and coding of company websites in Word Press. • Managed the technical and graphical aspects of these websites - how the site works and how it looks. • Ensured that projects aligned with the technology that provided the maximum return on investment. • Assisted with the maintenance and update of social media sites: Twitter, Facebook, YouTube, Google+ and LinkedIn accounts. • Created and adapted content for each specific network. Utilized Buffer and Hootsuite tools. • Provided customer support for Business Intelligence. • Modified dashboards, reports, queries and BOBJ universes to support BI. • Provided direct support to end users with any Business Intelligence reporting issues. • Added users and updated authorizations as required. • Analyzed WEBI and Explorer reports, Information Spaces, data and ETLs when user pointed out discrepancies between source and reports.

Dallas/Fort Worth Area

Flowserve Corporation, Irving, TX Provide customer support for Business Intelligence. Modify dashboards, reports, queries and BOBJ universes to support Business Intelligence. Provide direct suppport to end users with any Business Intelligence reporting issues, including Web Intelligence, Explorer and Crystal Enterprise Reports. Add users and update authorizations as required. Analyze WEBI and Explorer reports, Information Spaces, data and ETLs when user points out discrepancies between source and reports.SAP Business Intelligence 4.1: SAP BusinessObjects Analysis - Analysis for Microsoft Office, SAP Business Objects BI Platform 4 Client - Information Design Tool, Web Intelligence, BI Launch Pad, SAP Business Objects Dashboards, SAP Crystal Reports 2013, BPC test system on AWS, SAP GUI, CMC.

Dallas/Fort Worth Area

Drove sales of “Virtual Forge Code Profiler” to current and potential SAP customers. Software provided efficient and reliable auditing of ABAP code for Security & Compliance, Data Loss Prevention, Performance, Robustness and Maintainability.

Arlington, Texas

• Provided consultant support for over 100 businesses in the DFW area.o Client Security (Antivirus, Antispyware, Firewalls)o Hardware/Software Consultationo Email Servers and Spam Filteringo Offsite Server Image Backups and Disaster Recovery, Network Security / Monitoringo Patch Management, Systems Procurement and Upgradeso Remote and Onsite Support: Windows and Mac, Mobile Device, Wireless Connectivity, Remote Access / VPN, Application Supporto MS Office 365 Support, Online Trouble Ticket System.

Dallas/Fort Worth Area

Responsible for the deployment and support of an Altiris solution in a large Windows 7 environment, this was a temporary engagement.

Dallas/Fort Worth Area

• Directed the operational support, maintenance and development activities for D&M’s business applications. • Managed staffing, performance management, and continuous service improvement. • Supported the company’s network, servers, printers, and voice/data solutions for over 300 users in multiple locations. • Performed upgrades on all servers and equipment for the locations. • Installed and maintained terminal servers for the company’s 100 plus remote users.• Procured all Microsoft licensing and computer equipment (Windows XP, Windows 7 and Office 2003, 2010).• Created network policies, including group and file access privileges. • Managed the company’s antivirus software server using Trend Micro. • Responsible for all spyware, malware and virus removal using a variety of methods and tools.• Implemented an internal lead management system and internal monitoring system with the assistance of an outside programmer using MySQL/PHP, SQL/.net. o Delivered an increase of 40% more leads and a 20% increase in sales.• Installed software according to standards and polices. • Maintained all company e-mail including desktop and mobile devices. • Monitored and configured backups using Symantec Backup Exec. Managed a 2000 and 2003 Exchange server for our remote locations. • Developed disaster recovery plans, created batch scripts in order to automate server tasks.

Bba, Marketing

Activities and Societies: Phi Gamma Delta

Education record