Responsible for onsite IT support for assigned locationsWorking as part of a virtual team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets)Responsible for escalating IT incidents and requests to the appropriate IT team (e.g. IT infrastructure, application team, security team) if unable to resolve the ticketDuring assignment and escalation, the person will be responsible for communicating with both the client and the technical team to which the… Show more Responsible for onsite IT support for assigned locationsWorking as part of a virtual team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets)Responsible for escalating IT incidents and requests to the appropriate IT team (e.g. IT infrastructure, application team, security team) if unable to resolve the ticketDuring assignment and escalation, the person will be responsible for communicating with both the client and the technical team to which the ticket has been assigned Show less

IT Technical Support Specialist

I am currently a member of the server team that is responsible for supporting over 350 servers across 13 countries in Europe, and I have direct responsibility for the servers is Leeds, which include general infrastructure services as well as specialist servers supporting the manufacturing operation.Recruited to establish and manage enterprise-wide Exchange Messaging Systems. Oversee, design and implement a new data centre and disaster recovery facilities. Collaborate with third parties in… Show more I am currently a member of the server team that is responsible for supporting over 350 servers across 13 countries in Europe, and I have direct responsibility for the servers is Leeds, which include general infrastructure services as well as specialist servers supporting the manufacturing operation.Recruited to establish and manage enterprise-wide Exchange Messaging Systems. Oversee, design and implement a new data centre and disaster recovery facilities. Collaborate with third parties in deployment of manufacturing solutions. Roll-out and support, in line with the TCO life cycle, of 250 Workstations and 60 printers including the development of local service desk support. Show less