• Work with the Chief Commercial Officer to develop and implement a strategic sales plan for the region to meet defined business objectives for each target account within the US market• Engage in regular conversations with customer stakeholders, anticipating their needs and cultivating meaningful relationships• Manage the entire lifecycle of all new opportunities including qualification, analysis, proposal development, negotiation, closure and post sale follow-up• Work closely with the pre-sales organization in developing technical proposals and presentations for potential customer engagements• Contribute to strategy for new business and retention• Assist with the creation and continuous improvement of sales collateral • Draft statements of work including scope, key deliverables, milestones, resourcing, pricing to share with customers and follow through the approval process with customer primes and procurement teams• Work with executive management and customers to ensure business and legal requirements in accordance with agreements • Collaborate with the Delivery organization on existing and upcoming engagements to align on timing and skills required to successfully deliver on these projects• Work closely with the Recruitment and Delivery teams as resourcing gaps present themselves to identify needs well in advance of new engagements commencing• Meet and ideally exceed quarterly and annual sales goals and targets

Prior to Transfer of Business (TOB) following acquisition by Pindrop:• Report directly to CEO• Act as first point of contact for technical, business, and billing issue for all customers• Troubleshoot customer issues escalating to senior development and engineers as little as possible• Responsible for $5M in annual renewal contracts• Act as technical sales support for prospect calls•Upsell new product and services to current customer base• Provide technical training on product set as needed• Work with industry telecom partners to resolve issues and develop new product offerings• Collaborate with product management to uncover gaps in product and propose solutionsFollowing TOB:• Manage and maintain $5M in contracts• Act as technical product SME and primary point of contact for all Vericall customers• Upsell current customers on product feature releases• Coordinate cloud integration resources for onboarding of new customers. • Create and distribute KPI and SLA reports.

• Developed go-to-market strategy for new enterprise Fortune 500 business segment• Performed use case analysis and collect market feedback from enterprise buyers• Managed 3 direct reports driving a 500% increase in lead generation through meaningful outreach methods• Defined out-of-the-box solutions for customers wrapping new concepts and use cases around pre-existing product offerings resulting in 8 million dollars in annual revenues• Designed new proposal documentation through close cooperation with Marketing and Product organizations• Mentored all direct reports to move into advanced positions within 2 years

• Mentor two business development representatives to drive productive outreach programs and successfully acquire new prospects• Specialize in consultative selling as the key method of achieving multi-faceted relationships throughout an organization• Maximize account value through identifying upsell and business development opportunities. • Analyze customer and market needs, trends, and corresponding pricing models• Identify sell with/sell through partnership opportunities to best meet customers’ needsMaintain an expert understanding of the latest technical solutions and competitive positioning in the marketplace

• Drive business development of new use cases through customer engagement• Manage 10 Solutions Engineers and 2 Global Sales Architects in the United States, Canada and the Caribbean. • Review, approve and oversee trials for entire region• Prioritize account work and allocate resources appropriately • Act as Senior Solutions Engineer for tier 1 accounts• Develop technical account plans with leadership team• Evaluate trial opportunities to expedite deal time to closure• Lead field generated product innovation based on customer requirements• Create Salesforce reports and dashboards for weekly executive review

• Create and Deliver sales and technical product/solution presentations to customers, prospects, and channel partners in a clear and convincing manner• Act as Subject Matter Expert for wireless product portfolio• Respond to RFI/RFP's in a timely manner• Identify and establish relationships with the key technical influencers and identify the technical barriers to the successful sale of the solution• Manage strategic technology initiatives with partners and operators• Assist customers in their evaluation of products and services• Design unique customer deployment plans and create diagrams accordingly• Set up test accounts/pilots and project manage pilots and trials• Work with Product Managers in their area of specialty, to understand the product roadmap and create SWOT analysis.• Assist sales and account support to plan implementation of the solution once contract is complete

• Develop business opportunities by identifying new customers / new opportunities and evaluating their position in the marketplace• Grow sales pipeline by 10% annually• Research and analyze new market segments• Build and manage relationships with customers to include executive level, operational, marketing and technical teams in order to enhance and advance sales opportunities• Maintain relationships with clients by providing support, information and guidance; researching and recommending new opportunities; recommending profit and service improvements• Identify product improvements or new products by remaining current on industry trends, market activities and competitors• Maintain quality service by adhering to organization standards• Assist with near and long-term requirements in gathering and developing product solutions

• Grow revenue through solution selling technical product suites• Formulate solutions sales plans for each account• Maintain technical familiarity with product suite• Create and nuture loyal relationships with prospects, customers, and partners.• Coordinate internal and external resources in support of customer initiatives. • Collaborate with customer to develop technical roadmaps design based on customer requirements to uncover new sales opportunities • Create and deliver product demonstrations • Participate in industry conferences, organizations and committees to gain market awareness

• Create and Deliver sales and technical product/solution presentations to customers, prospects, and channel partners in a clear and convincing manner• Respond to RFI/RFP's in a timely mannerIdentify and establish relationships with the key technical influencers and identify the technical barriers to the successful sale of the solution• Manage strategic technology initiatives with partners and operators• Assist customers in their evaluation of products and services• Set up test accounts/pilots and project manage pilots and trials• Work with Product Managers in their area of specialty, to understand the product roadmap and create SWOT analysis.• Assist sales and account support to plan implementation of the solution once contract is complete• Participate in project kick-off meetings with TNS and client team to demonstrate account continuity

• Responsible for the analysis, design, implementation, and oversight of network management systems in support of new or existing applications or services. • Obtain candidate solutions based upon identified requirements for managing network and application-related systems and services. • Deploy new network management components and configurations and related network management systems and services.• Identifying new requirements for monitoring system performance. • Document projects and activities in accordance with applicable standards and prescribed procedures and processes for the development, operation, and maintenance of the network and related systems. • Responsible for providing technical expertise in the area of system performance monitoring and alarm/notification of various deployed systems/services for troubleshooting assistance, operational guidelines, system capacity and performance analysis, configuration optimization, etc.

• Familiar with complex technologies including Sun, Cisco, HP, IP, SS7 and Net Number ENUM addressing platform• Tier 3 support for NOC and Network Assurance groups on Inter-Carrier SMS, MMS, ENUM, and Call Processing platforms• Regularly interface with the NPAC Number Portability system• Research and troubleshoot platform issues through interrogating logs• Manage SOA and Web Service applications .• Design and implement industry-first CDMA SMS Roaming.• Document designs and network solutions throughout the project or proposal and archive solutions for future use.• Capture, review and analyze SS7 messaging (TCAP database services, ISUP, ANSI-41 and GSM MAP) to verify and identify any non-conformance between nodes.• Act as technical lead and liaison for colleagues, sales, customers and management.• Provide formal internal and external training

• Familiar with SS7 defined SSP, STP, SCP, HLR and VLR entities.• Tier 3 support to NOC and Network Assurance groups for National and International customers.• Regularly interface with the LSMS/NPAC Number Portability system.• Design and implementation of industry-first CDMA SMS Roaming.• Implement SS7 network service projects involving TCAP database services, ISUP, ANSI-41 and GSM MAP. • Steer acceptance testing, and issue resolution. Document designs and network solutions throughout the project or proposal and archive solutions for future use.• Capture, review and analyze SS7 messaging (TCAP database services, ISUP, ANSI-41 and GSM MAP) to verify and identify any non-conformance between nodes.• Act as technical lead and liaison for colleagues, sales, customers and management. Provide formal internal and external training. • Maintain technical understanding of SS7, IMS and SIP based network architectures and protocols

• Tier 1 and 2 support to national and international customers as well as NOC. • Research and troubleshoot traffic on SS7 links using Sentinel MGTS and AcceSS7.• Regularly interface with the LSMS/NPAC Number Portability system.• Act as liaison between customers and tier 3 support department.

• Develop and maintain project database tracking more than forty-five simultaneous projects. • Responsible for gathering and tracking financial data to maintain yearly budget.• Act as liaison between contractors, customers and project management department. • Coordinate vendor requirement meetings quarterly. Ensure contractor certifications are met and maintained.• Implement customer focus group conferences yearly in which requirements for customer related projects were gathered and included within project plan.

• Prepare and track project plans. • Develop and maintain tracking systems to monitor and report project activity. • Track and release major milestone accomplishments. • Assist management with day-to-day project administration.• Update daily changes in project plans in Gantt and Pert charts. • Assist management in documentation of contracts and other legal documentation.• Act as liaison between vendors, project leads, and business unit customers