Becky Chen Email & Phone Number

New Taipei City, Taiwan

台灣 新北市 板橋區

- Achieved a 0% complaint rate from other departments regarding system development through quick responsiveness and strong collaboration capabilities.- Enhanced development and resource efficiency by establishing a requirements execution process from scratch for the official website.- Reduced troubleshooting time and engineering manpower consumption by 50% by completing and refining comprehensive specification documents.- Quick learner capable of assuming control of the official website within 3 months and mastering the products & compatibility system within 1 year.

- 104 internal form system operation (purchase, purchase requisition)

New Taipei City, Taiwan

- Created more time for sales to do cold calling and after-sales services by redesigning web ui/flow.- Saved 70% of the time spent on Sales' customer qualification reviews by implementing an automatic comparison system based on government business registration data.- Enhanced communication efficiency with engineers by making a program flowchart along with spec & prototype.- Reduced incident resolution time from 1 day to 1 hour by implementing a scenario chart.

- Established an effective substitute system by creating a training model and detailed SOP documentation.- Led a 2 members team, one of them is selected as 2020 104 Spotlight employee (MVP).- Reduced a newbie's training time by 50% by creating well-organized training documentation.

[Project]- Led successfully a Disaster Recovery IDC project with budget of NT$ 80M and stakeholders involved 5 product teams(PM/Engineers/QA), infra team(NET/Infosec/Database/Web service/DevOps) and company's top executives.- Increased incident solving efficiency by creating a clear incident solving SOP.- Led successfully an AWS enterprise program contract signing project in time by coordinating between AWS sales, AWS partner(eCloudvalley), Finance managers, IT managers, law and devops teams.[Communication]- Removed the communication gap and improved efficiency between infra and product teams by devising a mythology which helps stakeholders create win-win solutions.- Pioneered the use of creative and amusing comic designs to inform 104 employees of infosec or IT policy.- Worked closely with IT executives and infra leaders to define project scopes, develop strategies for communicating to 104 employees.- Represented the IT department at various cross-functional meetings and served as the first point of contact between the IT department and other departments.- Earned recognition for fairly meditating conflicts, problem solving and quickly responding to requests.[Prize]- Received 2019 award for outstanding performance in leading Disaster Recovery IDC and infra transfer projects.- Selected as 2019 104 Spotlight employee (MVP)

- Led successfully an Account Center project involved 8 product teams.- Improved cross-product teams mutual communication efficiency by designing a task-transfer and progress tracking system.- Recieved 2018 award for outstanding performance in leading an Account Center project.

-Mobile App Flow/UI plan-Web Flow/UI plan-Project Management-iMovie clips making

Taipei City, Taiwan

-Mobile App Flow/UI plan-Web Flow/UI plan

1.Game design2.UI design3.Lua script writing

1. Process audio files2.Operate description3.Process English dictionaries database