Supporting Chief Banking Officer on a wide variety of themes.A few examples:- Research and proposal of policies to support the growth of the bank- Driving a customer-centric approach to better support our business customers- Problem-solving and root cause analysis for customer issues - Data-driven analyticsWorking as part of Commercial Strategy Team:- Pricing strategy for new products- Covering compliance and legal aspects of new and existing products-… Show more Supporting Chief Banking Officer on a wide variety of themes.A few examples:- Research and proposal of policies to support the growth of the bank- Driving a customer-centric approach to better support our business customers- Problem-solving and root cause analysis for customer issues - Data-driven analyticsWorking as part of Commercial Strategy Team:- Pricing strategy for new products- Covering compliance and legal aspects of new and existing products- Researching latest developments in fintech Show less

Focusing on supporting our Business Customers on their product and servicing needs.- Driving a customer-centric approach to better support our business customers- Providing operational expertise on new internal workflows and products- Diagnosing and resolving incidents - Problem-solving and root cause analysis for customer issues - Documentation of existing policies and processes- Research and proposal of new policies- Project work to support teams across the… Show more Focusing on supporting our Business Customers on their product and servicing needs.- Driving a customer-centric approach to better support our business customers- Providing operational expertise on new internal workflows and products- Diagnosing and resolving incidents - Problem-solving and root cause analysis for customer issues - Documentation of existing policies and processes- Research and proposal of new policies- Project work to support teams across the bank: Collections, Complaints, Banking Services, Fincrime, CDD Show less

Leading a small team of Customer Success Champions within an innovative proptech startup. Our objective being to nurture customers on their journey to loan application using Zendesk, social media and our custom-built platform. As Team Lead, I analysed customer data, measured conversion rates and defined the different stages of the customer journey. I also led educational content creation to engage with our First Time Buyer target market.

Team member and logistics support for a start-up making waves in the fishing supply chain.

- building B2B client relationships and managing client expectations- converting inbound enquiries into a successful bespoke product, working across a range of destinations, languages and cultures- collaborating with sales and operations teams to consistently hit sales targets and source new leads

- using project management and organisational skills to deliver exceptional tour experiences across Europe- sourcing concert venues, and maintaining strategic relationships with in-destination cultural and political representatives- organising logistics and itineraries for groups of 20-100pax - full ownership of client relationships for 40 tours (approx 120 concerts)- leading over 15 site inspection visits across France, Spain, Hungary, Belgium, England, Portugal, Germany and… Show more - using project management and organisational skills to deliver exceptional tour experiences across Europe- sourcing concert venues, and maintaining strategic relationships with in-destination cultural and political representatives- organising logistics and itineraries for groups of 20-100pax - full ownership of client relationships for 40 tours (approx 120 concerts)- leading over 15 site inspection visits across France, Spain, Hungary, Belgium, England, Portugal, Germany and Netherlands. Show less