Becky Morrow Email & Phone Number

Los Angeles, Ca

- Project managed creation of 33 short product support videos for customers to learn user flow and troubleshoot issues to increase customer confidence- Identified, designed and developed test cases to evaluate application of product in robust testing scenarios that reflected the diverse types of scheduling used by users.- Navigated complex content questions and problems with strong problem-solving skills and 15+ year in-depth knowledge of youth camping.

Los Angeles, California, United States

- Met client service needs consistently, identifying system requirements, planning product configurations and delivering expert technical presentations.- Built personal relationships with customers as a trusted advisor through product set-up and frequent check-ins, resulting in customer loyalty.- Maintain customer details using Pipedrive CRM information management system.

Agora Hills, Ca

-Designed online training user flow for incoming staff and created flow for users to upload content to cloud onboarding system.

Altadena, Ca

- Offered guidance and counseling to managers and employees regarding recruitment, employee performance, and complaint investigation.- Advised CFO on program operations. - Participated in crisis communication training and execution. - Onboard 350+ seasonal employees annually- Implement new paperless hiring system- Maintain 600+ employee personnel files electronically- Train 36+ employees to use digital time card- Coordinate hiring process between departments- Implement and train 30+ employees on new HRIS system

Avalon, California, United States

- Oversaw program with 23+ staff and 2500+ guests per year designed by Jean-Michele Cousteau that inspired school children and adults to become ambassadors of the environment by exploring the unique ecosystems of Catalina Island.- Coached and prepped staff on sustainability, conservation, and environmental issues tailored to the student home community to create a tailored and personal experience.- Managed project schedules, maximizing participation and monitoring budgets for program demands.- Lead team management and staff coaching program.- Maintained relationships with internal and external partners.- Optimized teaching strategies based on compiled data on community needs, demographics and socioeconomic conditions of attending schools.- Lead crisis team response and communication between participants, staff, owners and other stakeholders.

Avalon, California, United States

Avalon, California, United States