Senior Member Assistance Center Specialist
CurrentResponsible for call/chat monitoring, coaching, and ongoing training to ensure excellent, accurate service experiences for our credit union members.
Apr 2019 - Present
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Rebecca Morse Email & Phone Number
Promoting quality interactions in a contact center environment through monitoring, training, and coaching.
at
GreenState Credit Union
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Promoting quality interactions in a contact center environment through monitoring, training, and coaching.
Location
Iowa City-Cedar Rapids Area, United States
Company size
Who is Rebecca Morse? Overview
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Quick answer
Rebecca Morse is listed as Promoting quality interactions in a contact center environment through monitoring, training, and coaching. at GreenState Credit Union, a with 316 employees, based in Iowa City-Cedar Rapids Area, United States. AeroLeads shows a matched LinkedIn profile for Rebecca Morse.
Rebecca Morse previously worked as Senior Member Assistance Center Specialist at Greenstate Credit Union and Member Assistance Center Manager at University Of Iowa Community Credit Union. Rebecca Morse holds Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies from Viterbo University.
Company email context
Email format at GreenState Credit Union
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GreenState Credit Union
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Profile bio
About Rebecca Morse
I have nine years of call center experience with a focus on service, split between the banking and insurance industries. In addition to working the front line as an inbound agent at GEICO and UICCU, I have experience managing a large team. Now I'm proud to provide leadership and mentoring while ensuring quality for the Member Assistance Center of the largest financial institution in Iowa.
Current workplace
Rebecca Morse's current company
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Greenstate Credit Union
10 roles
Rebecca Morse work experience
A career timeline built from the work history available for this profile.
Member Assistance Center Manager
University Of Iowa Community Credit Union
Responsible for the direct supervision of agents on inbound and outbound phones, chat, and support roles for member service. I love using my experience "in the trenches" as a front line call center associate to coach and encourage my team as they efficiently provide outstanding service to our members! I am always looking for opportunities to make our member experience better and easier, whether it's by providing easier self-service solutions online, improving our call center phone tree, or making life easier for my agents so that they can help their callers quickly and accurately.
Jul 2018 - Apr 2019
Member Assistance Center E-Specialist Manager
University Of Iowa Community Credit Union
Responsible for direct supervision of inbound phone service agents in the contact center.
Feb 2018 - Jul 2018
Member Assistance Center Senior Specialist
University Of Iowa Community Credit Union
Responsible for training and coaching of new contact center employees as well as coaching and refresher training of existing contact center employees.
Oct 2017 - Feb 2018
Member Assistance Center E-Specialist
University Of Iowa Community Credit Union
Assisted members by servicing deposit and loan products, support systems such as online banking, and providing general financial advice. In the MAC, we are the front line for our 180,000 members, handling contacts on everything from checking accounts to auto titles to credit card fraud...you name it, and members will call about it. It's incredibly fast paced and full of variety. You never know what the next call will bring! I get the biggest sense of accomplishment when I speak to an angry/frightened/confused member, and by the end of the call they leave as a promoter with a smile on their face.
Jul 2014 - Oct 2017
Car Rental Agent
Jun 2013 - Jul 2014
Management Trainee
May 2012 - Jun 2013
Licensed Insurance Agent
Jan 2012 - May 2012
Performance Monitoring Analyst
Responsible for monitoring live and recorded inbound service calls for quality assurance and training purposes. Provided both written and face to face feedback and coaching to agents to improve service.
Oct 2010 - Jan 2012
Oct 2008 - Oct 2010
Team & coworkers
Colleagues at GreenState Credit Union
Other employees you can reach at greenstatecu.org. View company contacts for 316 employees →
SK
Stacey Karsten
Colleague at Greenstate Credit UnionIowa City, Iowa, United States
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MF
Michael Fain
Colleague at Greenstate Credit UnionWaterloo-Cedar Falls Area, United States
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JW
Jim Walsh
Colleague at Greenstate Credit UnionGreater Chicago Area, United States
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SH
Shelby Heimer
Colleague at Greenstate Credit UnionIowa City, Iowa, United States
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L(
Lindsay (Cannaday) Rone, Mba
Colleague at Greenstate Credit UnionDes Moines Metropolitan Area, United States
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EN
Eric Norman
Colleague at Greenstate Credit UnionSt Charles, Illinois, United States
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CC
Courtney Clark
Colleague at Greenstate Credit UnionUnited States
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DD
Drew Denning
Colleague at Greenstate Credit UnionSt Louis, Missouri, United States
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CS
Cleo Stames
Colleague at Greenstate Credit UnionGreater Chicago Area, United States
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EM
Evan Mayer
Colleague at Greenstate Credit UnionIowa City, Iowa, United States
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Stacey Karsten
Colleague at Greenstate Credit UnionIowa City, Iowa, United States
View →
MF
Michael Fain
Colleague at Greenstate Credit UnionWaterloo-Cedar Falls Area, United States
View →
JW
Jim Walsh
Colleague at Greenstate Credit UnionGreater Chicago Area, United States
View →
SH
Shelby Heimer
Colleague at Greenstate Credit UnionIowa City, Iowa, United States
View →
L(
Lindsay (Cannaday) Rone, Mba
Colleague at Greenstate Credit UnionDes Moines Metropolitan Area, United States
View →
EN
Eric Norman
Colleague at Greenstate Credit UnionSt Charles, Illinois, United States
View →
CC
Courtney Clark
Colleague at Greenstate Credit UnionUnited States
View →
DD
Drew Denning
Colleague at Greenstate Credit UnionSt Louis, Missouri, United States
View →
CS
Cleo Stames
Colleague at Greenstate Credit UnionGreater Chicago Area, United States
View →
EM
Evan Mayer
Colleague at Greenstate Credit UnionIowa City, Iowa, United States
View →
1 education record
Rebecca Morse education
FAQ
Frequently asked questions about Rebecca Morse
Quick answers generated from the profile data available on this page.
What company does Rebecca Morse work for?
Rebecca Morse works for GreenState Credit Union.
What is Rebecca Morse's role at GreenState Credit Union?
Rebecca Morse is listed as Promoting quality interactions in a contact center environment through monitoring, training, and coaching. at GreenState Credit Union.
Where is Rebecca Morse based?
Rebecca Morse is based in Iowa City-Cedar Rapids Area, United States while working with GreenState Credit Union.
What companies has Rebecca Morse worked for?
Rebecca Morse has worked for Greenstate Credit Union, University Of Iowa Community Credit Union, Enterprise Holdings, and Geico.
Who are Rebecca Morse's colleagues at GreenState Credit Union?
Rebecca Morse's colleagues at GreenState Credit Union include Stacey Karsten, Michael Fain, Jim Walsh, Shelby Heimer, and Lindsay (Cannaday) Rone, Mba.
How can I contact Rebecca Morse?
You can use AeroLeads to view verified contact signals for Rebecca Morse at GreenState Credit Union, including work email, phone, and LinkedIn data when available.
What schools did Rebecca Morse attend?
Rebecca Morse holds Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies from Viterbo University.
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