Becky Rust Email & Phone Number

Lead Implementation, Data Integration, Customer Success and Customer Support organizations to bring value to clients with integrated healthcare claim data on an analytic platform.

United States

Overall integration of healthcare data, including eligibility, claims and prescription drug, from a variety of data sources/carriers into a single platform for reporting purposesData integration for various client types such as third party administrators, carriers, employers and brokersLead and developing an entirely remote based teamTeam is comprised of individuals that have various roles within the integration processStandardized integration processes across multiple teams to reduce integration time lines by 25% overall

Verification of integrated claims and eligibility data from multiple data sources from various payers, employers and consultant groupsIntegration and implementation of multiple data sources into single point system for reporting

Customer issue resolution regarding all facets of data integration and warehousingConsulting with various types of customers, including employers, TPAs and brokers, on reporting and data analysisVerification of integrated claims and eligibility data from multiple datasources for various payers, employers and consultant groups.

Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with legal requirements, such as ERISA, COBRA and HIPAADirect preparation and distribution of written and verbal information to inform employees of benefits, including open enrollment processesOnline maintenance and creation of employee offered benefits, including medical, dental, vision, flexible spending accounts, voluntary products, employee assistance program, disability, life and 401k. Identify and implement benefits to increase the quality of life for employees, by working with brokers and researching benefits issuesImplementation of wellness initiatives and incentive programs for employees that lead to more than a 50% increase in participation over a 3 year periodEffectively manage FMLA & other leave of absence programs for 2,500+ employees by revamping policies and proceduresCoordinating implementation of open enrollment, annual health fair, biometric wellness screenings and various other corporate wellness eventsManagement of staff for on-site workout facility and on-site clinicAdminister, direct and review employee benefit programs, including the integration of online benefit programs, including data file transfers to external vendors

Provided implementation services for new and existing customersProvided solutions to customer issues and requests via phone, email and internetCreation of customized employer landing page for online enrollment siteClient interaction and training of group's plan needs for enrollment and claim data reporting websiteCustomization of employer data reportingValidation of medical and prescription drug data from provider source to employer usable platformEDI file transfers via FTP

Maintenance and creation of contract files for employer groupsActed as liaison in resolving administrative issuesPrepared reports, presentations and documentationReconciled vendors monthly billings for employer groupsClient interaction and maintenance of group plan needs Implementation of new group setup to include all aspects of client plan and enrollment meetings with participants and their familiesKnowledgable regarding ERISA, COBRA, HIPAA, FMLA, Flexible Spending Accounts (Section 125)Coordinating implementation of necessary procedures between vendorsPreparation of quotes and presentations of benefits for individuals and groupsResponsible for general office work including filing, completion of implementation documents, correspondence and management of department staff

Maintenance and creation of contracts, identification cards, benefit booklets for employer groupsClient interaction and maintenance of group plan needs, including employee benefit meetings and enrollmentsImplementation of new group setup to include all aspects of employer plan and employer/employee meetingsImplementation and maintenance of online enrollment and claims systemMonitored federal and state regulations concerning benefits administration to ensure compliance with legal requirements, such as ERISA, COBRA, HIPAA, FMLA, Flexible Spending Accounts (Section 125)Coordinating implementation of necessary procedures between third party administrator internal departments to accommodate employer needsInteraction with various vendors to obtain necessary quotes, contracts, documents, etc. to complete employer benefit(s)Responsible for general office work including filing, completion of implementation documents, correspondence and management of department staff Maintain/create contracts, identification cards for employer groups to include medical, dental, section 125 and prescription drug cardKnowledgable regarding ERISA, COBRA, HIPAA, FMLA Employer interaction and maintenance of group plan needs including employee enrollment meetings