Becky Lamb Bridgeforth Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

Florida, Georgia, Carolina’S

Orlando, Florida Area

Responsible for existing accounts, developing and growing new business relationships with Sears Commercial B2B and B2B2C customers. Provide award winning Kenmore products and services to local, regional or national customers supporting new construction, property management, hospitality, education, healthcare, and government projects. Primary product lines offered include major appliances, commercial fitness equipment, televisions, mattresses and tools.

Orlando Dma

Held ownership of market with up to 80 traditional stores, 25 alternative points of sale (airports, gas stations), and 18 co-branded locations with an average size of 2000 square feet.Built territory to leading market status nationwide. Analyzed district and executed holistic strategic optimization plan to boost profitability and/or remove under-performing business units. Guided store partners in adapting to market trends, resolving challenges, and maintaining profitable operations. Ensured compliance to food safety/sanitation regulations and franchise agreements.~ Drove positive district comparable sales growth in 2011 and 2010 despite aggressive competition and increases in costs and overhead.~ Attained category growth during declining market in 2010, reintegrating positive behaviors and educating franchisees on the value of daily forecasting to have the “right product at the right time.”~ Commended for talent in selling and winning buy-in of the “Corporate model” among store owners. Excelled at building trusting relationships to gain acceptance of product promotions and operational changes.~ Cut speed of service from 260 seconds to under 150. Observed and critiqued behaviors, customized training protocols, and conducted presentations to streamline customer experience process. ~ Rapidly improved sales trends at service station locations the first 6 months of 2010. Prioritized in the Operations Review process to secure sales.~ Persuaded franchisees to invest in and pilot the first common IT platform to allow robust fact-based decisions and analysis~ Collaborated with marketing/advertising groups on development of marketing tactics and campaigns. Participated in innovative mobile device advertising beta test.

Orlando, Florida Area

Boosted profits/sales of resort restaurant locations and elevated operations to rigorous Disney standards. Oversaw themed locations including a premium $5 million, 4-star steakhouse. Created strategic action plans to meet yearly budget goals. Prepared financial reports on restaurant performance for executive team. Member of Resort Diversity Committee. Nurtured 2 management interns promoted into permanent roles. Managed, trained, and evaluated up to 74 salaried/hourly high-performing staff.~ Developed management team, raised service standards, and lifted Guest Satisfaction Score within 3 months for $5 million casual dining location.~ Decreased cost of sales by reducing high dollar inventory purchase amounts and adapting tighter control methods to safeguard products.~ Augmented location check average $11.00 by introducing educational staff meetings that expanded beverage sales through superior product knowledge and attentive guest service.~ Conducted S.W.O.T. analysis with management team to define goals for location improvement and align operating objectives with a positive departmental profit.

Managed intricate $10 million quick service location consisting of 4 different revenue centers. Operated in union environment, fostering the clear understanding, acceptance, and strict compliance of the Union Contract. Helped casting comply with Q-1 Visa requirements.Tapped due to leadership acumen to coach recently promoted peers.~ Produced record breakings sales adeptly managing distinctly branded revenue-producing restaurants without cannibalizing existing sales opportunities.~ Received the “Safety and Sanitation Compliance” award. Perfected sanitation procedures, earning the reputation as a model for best practice at Walt Disney World.~ Lowered costs conserving 5 labor hours per day. Examined team schedules and made revisions that accurately reflected labor needs based on actual sales. ~ Directed a highly global, multicultural workforce, mentoring many first-time travelers unaccustomed to being away from home. Framed a welcoming environment that promoted optimal professional development. ~ Crafted a structured training plan to accommodate frequently rotating employees.

Architected, steered, and provided on going support to training programs, including development of training guides, checklists, operating par lists, and individualized training of employees.~ Facilitated and maintained 100% compliance for State of Florida Regulatory Training Courses that covered Basic Food Safety, Blood Bourne Pathogens, Responsible Vendor, and HAZCOM to employees.~ Managed new hire arrival process for employees at the Land Pavilion’s quick service and casual dining restaurants. Developed and recruited Trainers from existing location hourly employees.