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South Korea

대한민국 서울

◾️B2C◾️ LLM Planning [ AI Agent (2023 ~ Present) ] • A. & B tv Media Agent: Designed and launched services for media search, recommendation, and information provision by enabling conversations on mobile and B tv. • LLM-based Agent Planning : Developed multi-turn LLM dialogue scenarios to transition from existing NLU dialogues (NUGU) to LLM dialogues.

◼️ B2B◼️ NLU Planning[ AI Callbot (2022~2023) ] • AICC Voice Bot Design: Designed and launched dialogue scenarios for AI Contact Center voice bots in a SaaS format. • Commerce Callbot PO/PM: Planned AI voice bot and smart callback services for the commerce platform Brandi, achieving a 100% call handling rate and processing 24.8% of total calls.[ AI Chatbot (2020~2022) ] • Municipality-specific Chatbot Dialogue Planning: Developed chatbots for public and private institutions such as Sejong City Hall, Jeju City Hall, Jeju Provincial Office, and Philip Morris.

◼️ B2B◼️ NLU Planning [ AI Voicebot (2020) ] • Hey Kakao Kids Mode Planning: Initially planned and proposed the kids mode for the AI speaker Hey Kakao, leading to its service implementation. • Machine Learning Utterance Domain Construction: Built a large volume of utterance domains for machine learning purposes.

석사, 국어학(화용론(Pragmatics)), 4.41/4.5

학사, 국어국문학, 4.04/4.5