Becky Webster Email & Phone Number

San Francisco, California, Us

Trailhead is the fun way to learn. It’s a gamified platform where you develop valuable skills while earning badges you can display on your profile. With over 1,000+ badges to choose from, Trailblazers can get hands-on with Salesforce products and other technologies.Currently I lead a team of program managers and engineers responsible for the processes and tooling required to create, publish, and maintain Trailhead content. Our team designs, builds, and executes large-scale apps and programs that support 500+ Trailhead content stakeholders across Salesforce, ensuring the best possible experience for Trailhead learners.

San Francisco, California, Us

In my first role on the Trailhead Content team, I developed and implemented content quality control programs that dramatically enhanced the Trailblazer experience. I also managed a team of engineers who were responsible for coding Trailhead's hands-on challenges, as well as developing and maintaining Salesforce apps used by internal stakeholders to create and publish Trailhead content

San Francisco, California, Us

I led the delivery of customized collaboration & governance programs to Salesforce enterprise customers. In the year that I was in this role, I completed over 12 high-touch engagements with Salesforce customers where I helped them accelerate and scale their application development and enterprise collaboration processes.

Salt Lake City, Ut, Us

I was the co-founder and Managing Partner at Allenium, where I provided Salesforce consulting services for a wide range of clients. My goal was to help clients maximize their return on investment of the Salesforce platform by designing efficient business & communication processes that were cleanly reflected in their Salesforce environment. While I loved almost all of my projects, the ones that really tickled me were those that involved designing or implementing organizational communication processes using Salesforce Communities.

Louisville, Kentucky, Us

At 10K Advisors, I was the VP of Client Success for this small startup focused on bridging the gap between independent Salesforce consultants, offshore teams, and Salesforce customers. I was responsible for managing executive relationships with our clients and for ensuring their overall and long-term success using our services.

Salt Lake City, Utah, Us

Simplus was a Salesforce consulting and product startup that helped businesses innovate, integrate, and incorporate cloud solutions. I was recruited to join Simplus with the goal of ultimately leading the sales and marketing team for a proprietary SaaS product that was ultimately cancelled during the design phase. While the product was undergoing conception and development, I filled in various needed roles as the company experienced significant growth transformation. Some of my accomplishments included: • Comprehensive market research on SaaS products and recommendations for product direction• Creation and execution of “Salesforce 101” training for the Simplus professional services sales team• Conducting external and internal research on the definition and impact of organizational culture • Taking ownership and completing phase 1 of the of the Utah office re-design• Designing and implementing new internal “request” process on the Salesforce platform• Dreamforce 2015 strategic development and execution

Mclean, Va, Us

My final role with Acumen Solutions was acting as a communication solutions advisor for a wide range of clients including two Fortune 100 Communications & Media Firms, two U.S. Federal Agencies, and a National Political Committee. I was the primary architect for Acumen’s Collaboration Solution offering and managed end-to-end Salesforce Chatter, Work.com, and Social Media Monitoring implementations for a wide range of clients. My delivery and expertise focused on: • Building communities on an Enterprise Social Network (ESN) foundation (such as Salesforce.com Chatter) and identifying custom use cases• Blueprinting processes and workflow for managing files & content • Enabling ESN communities to effectively access, contribute to, and leverage CRM data• Designing strategies for change management, user training, and adoption monitoring• Enabling organizations with communication tool sets and strategies for external social media monitoring and engagement and related social analytics (using platforms such as Radian6)In a previous role with Acumen Solutions I administered and supported the implementation of a pilot salesforce.com CRM instance for the General Services Administration. In this role I worked closely with the client’s end users, super users, management, and executives to configure and maintain CRM & communication processes and support their related systems. I managed and administered business solutions and configuration, end-user and super user training, system-related communications, and supported multi-system integration. Before becoming the system administrator, I was the salesforce.com configuration lead for the CRM pilot and I was responsible for creating objects and workflow, developing analytic strategies with reports and dashboards, assisting with discovery processes, application and use of Agile project and requirements management using the Scrum methodology, and providing general BA and salesforce.com administrative & configuration support.

Washington, Dc, Us

- Drove data-driven decision making by analyzing donor trends, tracking ROI, and optimizing Salesforce workflows to enhance donor engagement and retention.- Partnered with senior leadership to define strategic goals, implement process improvements, and leverage Salesforce to support organizational growth.- Led change management initiatives, ensuring successful adoption of Salesforce across departments and fostering a data-driven culture.- Managed the entire grant lifecycle, from prospect identification and proposal development to reporting and relationship building.- As a Salesforce Administrator, I built and maintained custom Salesforce.com solutions to streamline operations, improve data accuracy, and enhance donor experience.

As the founding and sole staff member of this 501(c)3, I managed all operational aspects of the medical foundation including: startup administration, program development; public relations; fundraising, legal, marketing, and accounting development; design of the Zero Deaths Campaign and its related website content.

While working with Maitri, an NGO based in New Delhi, India, I traveled throughout the country hosting educational presentations for groups of school children, women, and other targeted demographic groups exposed to the threat of HIV/AIDS and economic disparity. I also organized educational classrooms within New Delhi slums and hosted bi-weekly English classes for local children. Additionally I assisted with the organization’s development and maintenance of their website.

In my role as a Patient Representative at Lifetree Medical Inc., a chronic pain and addiction clinic, I was the chief liaison between patients and their providers. I also conducted extensive academic and survey research and data analysis, working closely with relevant clinical providers, staff, statisticians, and editors from Lifetree Clinical Research and their partners. This research resulted in my co-authorship of the publication of a preliminary validation assessment of the Opioid Risk Tool (ORT), which has since garnered international demand from providers to better assess risk of abuse and aberrant behavior when prescribing opioids (narcotics) to their chronic pain patients.