Becky Bustamante Email & Phone Number

Kansas City Metropolitan Area

Kansas City, Missouri

Olathe, Ks

PGi (Premiere Global Services) PGi is the world’s largest dedicated provider of collaboration software and services. Global Corporate Talent & Performance Excellence Director, Managed the personal development programs of leaders and employees. Executed Human Resources projects, personal employee development plans and execution of Employee and Leadership Training. • Designed 95 individual performance appraisals customized by selected competencies to launch 2000 global… Show more PGi (Premiere Global Services) PGi is the world’s largest dedicated provider of collaboration software and services. Global Corporate Talent & Performance Excellence Director, Managed the personal development programs of leaders and employees. Executed Human Resources projects, personal employee development plans and execution of Employee and Leadership Training. • Designed 95 individual performance appraisals customized by selected competencies to launch 2000 global performance appraisals. Developed communication and training for the performance appraisal process. • Exceeded expectations executing a global launch of the corporate Learning Management System (LMS) system prior to the goal date of January 2018 allowing the extension of self-paced learning and instructor led training (ILT) tracking for International employees. • Skilled at dealing with ambiguity and collaboration with others in the successful development and maintenance of 325 job descriptions for PGi North America.• Facilitated and executed 22 leadership courses for 100 leaders for the CARE organization for North America including, classroom facilitation and design of post reinforcement application of learning using virtual internal software platforms. Coordinated the first global leadership training session for 24 senior global leaders and post reinforcement strategies.• Executed 30 Korn Ferry competency selection sessions for individual jobs with 120 employees and leaders across global departments at PGi leveraging excellent presentation and negotiation skills. • Collaborated with departmental leaders, creating and launching 58 personal development plans for PGi Associates and leaders, along with the creation of measurement for development success. Achieved a 92% success rating. Show less

Olathe, Ks

Leadership Development Director & Leadership Facilitator, Designed and executed the leadership develop program for 3 tiers of management and 120 leaders in North America.• Developed the overall leadership development program, including materials, training sessions, and delivery for North America Leaders within the CARE department. • Led 10 teams of leadership coaches through coaching clinics to launch the first leadership coaching program for CARE.• Created 20 post course… Show more Leadership Development Director & Leadership Facilitator, Designed and executed the leadership develop program for 3 tiers of management and 120 leaders in North America.• Developed the overall leadership development program, including materials, training sessions, and delivery for North America Leaders within the CARE department. • Led 10 teams of leadership coaches through coaching clinics to launch the first leadership coaching program for CARE.• Created 20 post course reinforcement training assignments for leaders to apply their learning and an accountability plan by conducting post panel reviews to Care leadership.• Facilitated 40 leadership and development training sessions for managers. (Achieve Global/Forum, Customized training and DDI curriculum’s) in Kansas, Colorado and Canada achieving a 95% student satisfaction rating.• Achieved leadership development goals by measurement of the employee manager satisfaction ratings of 95%. Observed leaders utilizing tools and skills taught in training sessions through post panel reviews and senior management consensus.• Created 65 personal development programs to support individual growth within competencies and job skills. Achieved a 94% success rating for plan effectiveness. Show less

Olathe, Ks

Assistant Director, Training & Development, Oversaw the North American training curriculums and strategies.• Managed the CARE training management team for three offices (Kansas, Colorado, Canada) including 3 team leaders, 20 Training Specialists, 10 Assistant Training Specialists.• Developed progressive training and career paths within the CARE organization launching 325 training sessions with 900 students. Created a Trainer notes tracking system.• Developed the first Train the… Show more Assistant Director, Training & Development, Oversaw the North American training curriculums and strategies.• Managed the CARE training management team for three offices (Kansas, Colorado, Canada) including 3 team leaders, 20 Training Specialists, 10 Assistant Training Specialists.• Developed progressive training and career paths within the CARE organization launching 325 training sessions with 900 students. Created a Trainer notes tracking system.• Developed the first Train the Trainer boot camp to prepare trainers for classroom facilitation, HR practices and facilitation delivery.• Designed classroom, virtual new hire and progression training course curriculum for the North American Training programs including Call Delivery, Reservations, Tier 1, mentoring programs and Train the Trainer programs.• Managed Training Specialists delivering North American training to International regions including Ireland and Japan.• Achieved a 98% student success rating and a 95% student satisfaction rating on initial student survey results.• Implemented the first LMS system launch and database administration for PGi. Developed and design of the landing site, trained 500 employees on the site, publish custom course content and developed monthly marketing programs to enhance use of the 1200 course library for employees. • Launched leadership training curriculums to the PGi offices in Kansas, Colorado and Canada. This includes interview and selection of facilitators, certification of facilitators, course content selection and calendar creation. Show less

* Recruited and placed 60 Work at home agents for the CARE organization by the goal date set.* Creatively utilized publications and led recruitment sessions to achieve desired results* Utilized the ATS system and referrals processes to identify candidates for placement.

Responsible for the Executive management and strategic initiatives for ATS(American Teleconferencing Services, LTd) Client Services organization. - Call center management for 350 employees in Overland Park, KS and Colorado Springs, CO. - Oversaw and developed multiple departments including; Call Delivery, Reservations, Audio Productions, Consulting Services, Unattended Audio Conferencing and Training & Development.- Achieved a 98% customer satisfaction rating in each consecutive… Show more Responsible for the Executive management and strategic initiatives for ATS(American Teleconferencing Services, LTd) Client Services organization. - Call center management for 350 employees in Overland Park, KS and Colorado Springs, CO. - Oversaw and developed multiple departments including; Call Delivery, Reservations, Audio Productions, Consulting Services, Unattended Audio Conferencing and Training & Development.- Achieved a 98% customer satisfaction rating in each consecutive year.- Architect of the Reservations scheduling system and tools- Designed the first multi-level interview process for ATS- Created the first Training carnival concept and gauntlet process. Show less

Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General