Becky Reinis Email & Phone Number

Texas, United States

Arlington, Tx.

Addison, Tx.

• Direct liaison between Account Executives and clients, assisting with sales quotes and client requests.• Work with leading IT manufactures; Cisco, HP, EMC, Vmware, and Pure to create solution builds, quotes and deal registrations.• Manage ConnectWise Service board to create and route Service requests. Maintain communication with clients regarding scheduling and progress/closure status of open tickets. Ensure tickets are completed in a timely manner, engineers are efficiently utilized and Service tickets are billed properly.• Update databases with order entry, shipment tracking information and registrations and relay such information to the Account Manager. • Create and manage Opportunity Registrations with leading manufactures; Cisco, HP, EMC, Vmware and Pure to ensure registrations are kept up to date and that we obtain the best pricing options. • Work with top Vendors; Tech Data, Ingram Micro, Synnex to create solution builds and quotes.• The Account Managers are my clients, I do whatever necessary (within my skill set) to assist them with maintaining client relationships and closing business.

Richardson, Tx

We take a consultative approach to finding the right solution to fit our client's needs.I assist in developing and maintaining client relationships. I work closely with our Account Management team putting together product recommendations and quotes. I also assist in preparing the Scope of work for projects and BOMs for large infrastructure upgrades. Anything from a printer to a network refresh, I can help you find the best solution.

• Manage 5-10 employees. • Project management involving network-building, restructuring and problem solutions.• Direct liaison between account executives and clients, assisting with sales quotes and client requests.• Maintain flextime database, reconciling clients’ spending accounts and providing monthly reports.• Coordinate schedules for service personnel according to knowledge, experience, and repair capabilities on specific types of products. • Maintain constant communication with clients and technicians to provide timely and efficient progress reports. • Audit technicians’ daily paperwork to ensure proper costs, work performed and inventory. • Process daily paperwork for billing. • Maintain several databases to indicate cost/profit analysis, customer inventory and service department activity. • Create monthly Excel spreadsheets for clients and management. • Approve weekly expense reports and time sheets.

Direct assistant to Service Manager and supervised ten employees.• Supervising, coordinating and dispatching company’s local and national service departments. • Direct and coordinate the daily activities of service technicians, including installations, maintenance, and repair of computers, printers, and networking systems. • Prepare schedules for service personnel according to knowledge, experience, and repair capabilities on specific types of products. • Maintain constant communication with clients and technicians to provide timely and efficient progress reports. • Assist in determining staff hours, number of personnel, and parts and equipment required for service calls• Managed several top accounts including Centex, Wyndham and Trail Blazer Health. • Audit local and national paperwork to ensure proper costs, work performed and inventory. • Process daily paperwork for billing. • Maintain several databases to indicate cost/profit analysis, customer inventory and service department activity. • Create monthly Excel spreadsheets for clients and management. • Maintain and renew service agreements for contracted customers. • Arrange for transportation of machines and equipment to customers location for installation or from customers location to shop for repairs that cannot be performed on premises. • Requisition replacement parts and supplies. • Review weekly expense reports and cover operator phone.