Becky S Chapin Email & Phone Number

Hillsboro, Or, Us

Remote

In this role, I oversaw order coordination for diverse clients, including a substantial multi-client account. My responsibilities included managing customer service interactions, sourcing new products, and ensuring websites were consistently updated. Additionally, I conducted vendor negotiations to secure competitive quotes, handled invoice submissions, and monitored inventory levels with a data-driven approach. I collaborated closely with Sales, IT, and Leadership teams to leverage data insights that optimized operational efficiency and improved client outcomes, aligning with the company's strategic goals.Professional Achievements:I was instrumental in driving a 32% revenue increase for a single, timely project launch, where the timing was informed by data-driven insights. My ability to foster a solid rapport with clients helped ensure strong relationships and repeat business. Additionally, I optimized inventory management processes, which led to both cost savings for clients and improved profit margins for the company through effective vendor negotiations and resource allocation.Key Skills:My key skills include data analysis and reporting, where I utilized tools such as Excel to optimize processes and drive business results. I demonstrated proficiency in vendor and client collaboration, negotiating competitive quotes and maintaining updated client websites. I am experienced in using Microsoft Excel (Pivot Tables, VLOOKUP, Macros), SQL, CRM systems, and B2B platforms, all while effectively contributing to operational efficiency and resource management. My ability to manage cross-functional collaboration, align projects with strategic objectives, and deliver data-driven insights contributed significantly to client and company success.

Hillsboro, Oregon, United States

I managed administrative tasks, including triaging email communications, processing mail, and overseeing office operations. I designed and produced marketing materials like weekly fliers, business cards, and brochures, ensuring brand consistency. Additionally, I supported underwriting by accurately entering client submissions, generating policy numbers, and drafting new policies. My role combined creative design with data management to enhance workflows and client service.Professional Achievements:I developed marketing materials that improved client engagement and helped solidify the brand’s presence. My design work contributed to an 11% increase in contact rates from email blasts. I also streamlined client submissions and underwriting processes, improving office efficiency and reducing response times for both internal and external communications.Key Skills:My key skills include marketing and design expertise, producing cohesive materials that supported branding and client outreach. I demonstrated proficiency in data management through accurate client submissions and policy data entry. I utilized tools such as Microsoft Office Suite, Adobe Photoshop, and CRM systems. My ability to efficiently manage operations, prioritize tasks, and ensure clear communication contributed to the overall success of the office.

Portland, Oregon Area

I managed client-facing interactions for high-profile accounts, overseeing project timelines and ensuring brand consistency in the flexographic printing industry. My responsibilities included coordinating prepress processes, aligning client expectations, and addressing challenges to meet tight deadlines. By quickly learning the business, I improved project turn times and streamlined workflows. I also trained new hires and managed complex order entries to support smooth production operations.Professional Achievements:Promoted to Account Manager within my first month after successfully managing a large client account. Reduced project turn times, ensured accurate Pantone color reproduction, and fostered strong client relationships. Trained new hires and enhanced operational efficiency through cross-department collaboration.Key Skills:Proficient in client communication, project management, and navigating high-pressure environments. Skilled in managing complex orders, coordinating prepress processes, and leading cross-functional teams. Demonstrated leadership through training new hires and optimizing workflows.

Portland, Oregon Area

As a Senior Graphic Designer contracted by Brandefined, I completed 16-20 design projects daily—an over 200% increase in production compared to typical loads—delivering high-quality designs with minimal revisions. I managed the production queue, ensuring timely delivery and maintaining quality across both initial designs and revisions.I also held a long-term contract with Barista Pro Shop as a Marketing and Graphic Coordinator. My background in café operations made me a subject matter expert, which was crucial for developing their tradeshow presentation, creating a new café SOP guide, designing print ads, and supporting eCommerce initiatives. These efforts enhanced the company’s brand and operational efficiency.In addition to these contracts, I worked on various freelance commissions, including website mock-ups, game illustrations, and fine art. My work has been exhibited in galleries such as Gallery 360 and featured in non-profit auctions for the Audubon Society. I also authored and illustrated a children’s book, launched a successful Kickstarter, and contributed illustrations for a retro-style game and a published short-story periodical.Professional Achievements:I secured long-term contracts with both Brandefined and Barista Pro Shop due to consistently delivering high-quality work. The project volume I handled at Brandefined marked an over 200% increase in production. My café industry expertise made me an ideal fit for Barista Pro Shop, where I led key marketing and branding efforts. I also expanded my freelance portfolio to include gallery exhibitions and published works.Key Skills:Proficient in digital and print design, branding, and marketing coordination, managing high-volume projects efficiently. Skilled in both client-facing roles and production management, with expertise in café operations that informed effective marketing strategies.

Denver, Co

Drawing on four years of café operations expertise, I was tasked with opening and managing the Café in the Hamilton Building at the Denver Art Museum (DAM). I came prepared with a detailed business plan, which resulted in an opening day that surpassed sales projections by nearly 200%. This unexpected success required me to immediately revise sales forecasts and adjust ordering schedules to meet increased demand.I took charge of all hiring, interviewing, and training, ensuring the staff provided a polished and professional atmosphere. I also implemented food safety, ordering, and customer service protocols, ensuring full compliance with OSHA and Health Department regulations while maintaining a sophisticated setting for museum visitors.As part of a 'We Proudly Serve' Starbucks Coffee operation, I partnered with Etai's Bakery to deliver premium food offerings and expanded the menu by sourcing additional local vendors. I customized the Café’s drink selection to align with museum exhibitions, creating a unique and immersive environment for guests. The Café’s seamless integration with the museum shop elevated the overall visitor engagement.Professional Achievements:Opening day sales exceeded projections by nearly 200%, requiring an overhaul of our forecasts and supply schedules. I successfully developed and enforced operational protocols, ensuring compliance with health and safety standards while driving continued growth. My efforts enhanced the Café’s role within the museum, establishing it as a central part of the guest experience and contributing to sustained sales momentum.Key Skills:Proficient in café management, including sales forecasting, staff training, and compliance with safety regulations. Experienced in strategic business planning and delivering cohesive customer-focused services. Demonstrated ability to drive operational improvements, handle unexpected high-volume sales, and enhance guest interactions through tailored product offerings.

Vancouver, Wa

I independently managed all aspects of the Café, from drink preparation to inventory management and P&L oversight. By analyzing P&L reports, order history, and inventory data, I identified opportunities to improve operations, which resulted in a 15% year-over-year sales increase. I regularly presented these results to fellow managers and district leadership, demonstrating the Café’s strong financial performance and operational improvements.In addition to overseeing daily operations, I was responsible for hiring and training staff. After successfully promoting the first lead, I trained a second Café lead to ensure smooth daily operations. My leadership fostered a strong sense of community among regular customers, enhancing customer loyalty and repeat business.Professional Achievements:Through careful analysis of P&L reports, inventory, and order history, I drove a 15% year-over-year sales increase. I also trained and promoted two Café leads, maintaining strong leadership within the department. Additionally, I cultivated a welcoming and engaging environment for customers, strengthening the Café’s role as a community hub.Key Skills:Expertise in P&L analysis, inventory management, and staff training. Skilled in driving sales growth and operational efficiency through data-driven decision-making. Strong leadership abilities, fostering a positive team culture and building strong customer relationships.

Portland, Oregon Area

As the Senior Team Lead of Service and Engagement, I oversaw the Starbucks, Target Café, front end/checkout, and guest services departments. After being promoted from Café Lead, I managed 20+ employees per shift, ensuring smooth operations across all areas. In addition to day-to-day management, I led visits with district and regional managers, as well as the Department of Weights and Measures, showcasing my ability to present to diverse stakeholders and maintain compliance with regulatory requirements.I also managed the scheduling and resource allocation for two departments with shared staff, balancing operational needs with data-driven strategy. This included overseeing product ordering for two cafés, ensuring stock levels were optimized to meet demand. My role required a high level of coordination and leadership to drive both employee engagement and customer satisfaction.Professional Achievements:Promoted to Senior Team Lead, managing multiple departments and leading high-profile visits with district, regional, and regulatory officials. Successfully handled the complex scheduling for shared employees across two departments and improved product ordering efficiency for two cafés. Demonstrated strong leadership and problem-solving skills while maintaining smooth operations and enhancing customer engagement.Key Skills:Proficient in team leadership, staff scheduling, and inventory management across multiple departments. Experienced in presenting to senior leadership and regulatory bodies. Skilled in optimizing operations and driving customer satisfaction through strategic planning and employee development.

Bachelor’S Degree, Art History

As an art history major, I honed my writing and analytical skills through research papers - many of which were written on-the-spot.

Certificate, Data + Ai + Crm

I was awarded a scholarship for the Data + AI +CRM program with Clicked, certified by IBM and Salesforce. This opportunity grants me.

Web Development Scholarship, Web Development

Activities and Societies: I was granted the #GrowwithGoogle Scholarship to attend the 3-month Web Development course through Udacity. I.