Rebecca Stokes Email & Phone Number

Rowlett Tx

Dallas/Fort Worth Area

Customer Relations Professional

Dallas/Fort Worth Area

Providing excellent customer service.Finding solutions for customers.

Plano Tx

Managed key accounts including Tyco, Rheem, Kinetek, and UTEC.

Dallas

Provided expert oversight, management, and problem-solving techniques for strategic account business. Interfaced with several departments of the company including Sales, Accounting and Finance, Engineering, Quality, Legal, and Supply Chain. Assured that the company’s Demand Planning and Supply Chain teams were ready in meeting customers’ demands through analysis of forecasts from original equipment manufacturer (OEM) and electronic management services (EMS)Accomplished modifications in existing procedures and forms as the coordinator for the Customer Service Team. Actively engaged with the customer quarterly business reviews (QBRs) and organized customer quotes and price contracts. Adeptly managed and ensured the delivery of critical material to avoid downtime in production lines by collaborating with freight forwarder and Shipping Department. Maintained productive customer relationships through effective communication and decision-making for the benefit of employer and customers. Systematically administered internal and external conference calls; email requests; and phone calls to provide exception support to customers. Acquired strong command in maintaining customer backlog and encoding of orders while ensuring their proper procedures and processes.

Dallas

Assumed full accountability in managing Arrow, Maxim’s franchised distributor. Promoted to manager of two prime distributors in Asia. Demonstrated adeptness in backlog management, orders advancement, pricing, and lead times oversight while providing courteous service and extensive issue resolution.

Education record

Education record

Associate Of Applied Arts And Science, Mid-Management