Karan Bedi Email & Phone Number

Delhi, Dl, In

Gurgaon, Haryana, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Managing end to end rollout for Customer Experience (CX) program for different Business Units (Verisk's acquisitions).❖ Collaborated with stakeholders to identify business needs and data sources.❖ Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.❖ Managing the Entity Resolution Program for creating one reference ID for every client across the various BUs in the organization using the D&B integration & information.❖ Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.❖ Optimizing Sentiment script to achieve 85% accuracy for deriving customer sentiment basis feedback received from multiple customer touchpoints.❖ Got multiple Dashboards created depicting customer feedback, sentiment and driving Business KPIs using various data parameters.❖ Created and automated data visualizations to present insights and tell compelling stories.❖ Onboarded new employees with training and new hire documentation.

Gurgaon, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. ❖ Developed and implemented Management Information System (Performance management) for leadership on various key metrics critical to business. ❖ Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. ❖ Building, publishing customized interactive reports and dashboards, alert scheduling, logic building, complex calculations and linkages using Tableau and PowerBI. ❖ Developed performance management strategy besides automation of existing reports and development of new dashboards with new KPIs ensuring strong governance with minimum human efforts. ❖ Identify next best pay for performance(targets) for back office and calling agents with data at hand enabling competitive environment among them. ❖ Utilized data visualization techniques to present and explain complex data sets. ❖ Generated ad-hoc reports to evaluate specific business requirements.

Noida Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Analyzing, Cleansing & processing data using advanced excel and access thereby supporting sales teams for all regions for their data requirements.❖ Domain expertise in competitor analysis, marketing analytics, market entry evaluation and strategy.❖ Interpret requirements into campaign systems, assess delivery feasibility and suggest alternative solutions to overcome data limitations.❖ Relationship management with all stakeholders across geographies and disciplines❖ Handling data collection, analysis, interpretation and presentation to management. Data is gathered via a wide range of sources and subscribed databases like OneSource, LexisNexis and Orbis.❖ Research on Industry trends, emerging markets and prepare reports and present the findings.❖ Provide inputs to management and sales teams with respect to competitive intelligence and strategic moves of the competitor by preparing client intelligence reports, battle cards, Win Loss reports.❖ Preparation of monthly Global Revenue report for CPA Global and publishing the same on the Sharepoint, which is directly shared with the CFO.❖ 𝐒𝐚𝐥𝐞𝐬 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: ✦ Comparison of Sales vs Target (Quota) both by region and by sales representative ✦ Estimation of future revenue to be generated by sales in Pipeline ✦ Calculation of sales commission payable for any Patent Renewals Opportunity in Salesforce.com ✦ Analysis of Sales won in a month and Gross Income generated by it

Noida Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Developing salesforce.com dashboards(reports) that concisely display the quality of existing contacts/accounts in salesforce.com as well as the new accounts. Prepare dashboards as per requirement from process heads of marketing team globally.❖ Reporting on a monthly basis to Global Marketing Team showing the number and type of contacts within Salesforce.com by level of contact, industry and against the total number of accounts.❖ Responsible for training fellow colleagues.❖ Developed ISO compliant training manual for new staff to ease transition for new employees.❖ Execute campaigns through Salesforce.com and Eloqua and prepare different reports like bounce backs and customer responses.

Noida Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Conduct secondary research for client and organization’s data to improve the quality of data within SF.com in support of Sales and Marketing activity. ❖ Responsible for CRM(Salesforce) data management process for all offices of CPA Global.❖ Coordinating at regular intervals with marketing managers within UK and US regarding upcoming marketing campaigns and data requirements pertaining to them.

Gurgaon, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Hired as a part of pilot project form Microsoft which was successfully completed.❖ Worked for client Microsoft Corp. MSC i.e. Marketing Service Centre.❖ In the role of a team member of MSC, the goal is to provide the Microsoft marketing community with solutions and operational expertise that enables them to meet their marketing objectives and enhance their productivity.❖ Make use Microsoft's GMP tools to help marketing managers in the form of preparing newsletters, online form designing, prepare customer data for specific campaigns and organizing various events for MS customers, clients or partners.❖ Manage the contact strategy that regulates the frequency of communications to customers. The project name was MMRP.

Gurgaon, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Existing data cleansing for Microsoft’s customer and partner data in MSO, a Microsoft owned database. Database comprised of subsidiaries like US, UK, Ireland, India and most part of Asia Pacific region.❖ Analysis of data to resolve data in MSO (consolidated database of Microsoft) with the help of CMT tool and web research.❖ Territory Management System- Quality Checking of actions and there steps to resolve questionable or erroneous Credited District assignments with the help of checklist provided according to business rules for the project, discussed on weekly basis.❖ Mentor new people as well as maintain regular quality checks.❖ Handled a team of five quality analysts.❖ Analyst Lead for Quality team of EDC US and EDC SA.❖ Assisted Team Leader in preparation of SIPOC, process maps and client deliverables.

Pg Diploma: Computer Applications

Bca, Computers

Higher Secondary