Beena Olickal Email & Phone Number

As a key member of the HR team, I help oversee daily HR operations, including employee data management and benefits administration, while addressing inquiries to enhance the overall employee experience. I serve as the primary point of contact for employees, efficiently resolving HR-related issues and facilitating communication between teams for quicker resolutions. By processing essential documents and supporting HR initiatives, I help streamline operations and ensure compliance with policies. My focus on maintaining accurate records and guiding employees through various processes contributes to a more efficient and supportive work environment.

Frisco, Texas, United States

In this role, I assisted patients with the financial aspects of their care, including insurance verification, billing, and payment plans. I ranked as a top performer who consistently met or exceeded all targeted quotas. I enhanced patient understanding of financial responsibilities by providing clear and empathetic counseling, which contributed to timely payments and improved satisfaction. By streamlining billing processes and collaborating with various departments, I also ensured accurate patient information flow and minimized errors that could delay care. Additionally, I effectively managed multiple software applications to maintain organized workflows and address escalated patient concerns with empathy, fostering trust in the services provided.

Allen, Texas, United States

As a Customer Service Representative, I provided exceptional support by efficiently addressing client inquiries, resolving issues, and processing orders. I collaborated with various departments to ensure timely fulfillment of customer needs, significantly contributing to overall satisfaction and loyalty. By engaging with customers and offering detailed product information, I drove sales growth while maintaining accurate records of interactions and complaints. My proactive approach to problem-solving led to reduced resolution times and enhanced service quality. Additionally, I fostered positive customer relationships through professional communication and courteous etiquette, ultimately improving the overall customer experience.

Frisco, Texas, United States

Volunteered with various non-profit groups that include the following groups:• Frisco Family Food Pantry• Small World Back to School Shopping• Frisco Arts• Lovepacs-FriscoInvolved with the Community Involvement Committee as a liaison between the Lovepacs-Frisco and the Frisco Women’s LeagueRe-established a relationship with Lovepacs-Frisco• Managed a team to distribute food to less fortunate children that attend various Frisco schools

Effectively collaborated/ lead managed groups of 20-more than 100 people▪ Provided introduction/motivational speech to ensure that the volunteers would have an understanding ofthe Food 4 Kids Program▪ Designated positions as well as gave detailed instructions on what tasks volunteers were assigned to▪ Ensured that each volunteer’s needs were met so that they will return and provide assistance again