• Manage $163M department budget, ensure invoices are correct, guarantee unit equipment orders are completed properly, conduct cybersecurity training, oversee vendor employees, and ensure all work meets compliance regulations.• Troubleshoot equipment issues while making sure technology department receives needed production services.• Strategize the NI&O’s schedule, project statuses, and daily events.• Oversee the destruction of out of warranty computer equipment ensuring port authority configurations were wiped clean and taken.• Create, track, and oversee all Expenditure Review Forms (ERF) which are presented to the CTO for his signature of approval.

• Oversaw and managed tickets associated with the migration of all company mailboxes from creation, assignment, and resolution.• Efficaciously brought 800+ tickets unanswered to a manageable level.• Collaborated with business management teams to determine business processes and productivity to support business goals.• Proactively managed changes in the project scope, identified potential crises and devised contingency plans.• Successfully migrated 6000+ computers agency-wide to Windows 7 for the Port Authority of New York & New Jersey, including desktops, laptops, and workstations.• Effectively migrated all computers to Office 365 while ensuring mailboxes and calendars were functional post-migration.• Performed Office 365 post-migration support and troubleshooting resolving most issues within suitable time frames.

• Utilized Microsoft Project to prepare project schedules and workflow processes.• Conducted questionnaire reviews prior to survey programming, indicated problems and suggested improvements.• Created complex reports in Confirmit to exceed client needs and expectations.• Obtained questionnaires, images, video files, and schematics to advise client based on their needs.