Behzad Basid Email & Phone Number

Copenhagen, Dk

København, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

Responsibilities: • Developed and executed customized customer success plans, ensuring successful onboarding, adoption, and ongoing product utilization.• Conducted regular business reviews with clients to identify areas for improvement and opportunities for growth.• Defining and tracking key performance indicators (KPIs) to measure and report on customer success outcomes and identify areas for improvement.• Defining and refining customer success goals, strategies, and processes to align with the company's overall vision and objectives.• Overseeing the recruitment, hiring, and training of customer success team members, ensuring the right talent is onboarded.• Establishing customer success metrics and dashboards to measure and report on team performance and customer outcomes.• Collaborating with the sales team to drive customer expansion and upsell opportunities.• Working closely with the product team to provide valuable customer insights and contribute to product enhancements.• Conducting market research and competitive analysis to identify emerging trends and opportunities for innovation within the customer success function.

Capital Region, Denmark

Denmark

Responsibilities- Establishing a relationship with all customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal- Ensure a premium experience for clients by understanding their business objectives, key KPIs and ensure that Trustpilot delivers against them.- Acting as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams.- Influenceing future lifetime value through higher product adoption, customer satisfaction and overall health scores.- Successfull upsell products and discover new revenue opportunities.- Increase renewal rates and reduce churn.- Developing Portfolio opportunities- Successfully onboard clients and ensure they fully utilise their paid subscription- Defining strategy in cooperation with clientsKnowledge in other areas: - Salesforce, Magento, Shopify, Woocommerce, Hootsuite, Shopware, Zendisk and Slack.

Copenhagen Area, Capital Region, Denmark

Energetic Web Designer with 4 years of experience with creating and maintaining functional, attractive and responsive websites for companies and social media influencers. * Planning site designs, functionality and navigation, along with audience funnels and data capture points. * Building wireframes & prototypes which will then turned into functional and responsive digital products.* Handling all composition, color, illustration, typography and branding for projects. * creating homepage assets for both desktop & mobile experiences. * developing site content and graphics in partnership with writers and creative director.

Copenhagen Area, Denmark

- Project Management: Plan, coordinate and implement process and cost management activities- Business development: Networking, Market analysis, Project Risk analysis, business strategy.

Copenhagen Area, Capital Region, Denmark

Responsibilities* Strategically plan and manage logistics, warehouse, transportation and customer services* Arrange warehouse, catalog goods, plan routes and process shipments* Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency* Direct, optimize and coordinate full order cycle* Resolve any arising problems or complaints

Copenhagen Area, Denmark

Monitors social media communities and manages content posting and development ofeditorial calendars.* Tracks and reports social community KPIs.* Implements digital audits, analyzes results, delivers initial findings and recommendsstrategies.* Monitors and reports What2Do website´s performance.* Manages updating of agency communication channels, including website.* Understands LinkedIn Insights, Google Analytics and other analytics platforms.* Analyzes metrics across multiple social channels and recommends ways to optimizeperformance.* Creating commercial videos for What2Do campaigns. * Audits online campaigns, identifies key findings and recommends approaches.* Provides technical support for agency webinars.* Develop relationships and engage with media and influencers via social media.

Porto Area, Portugal

Managing and controlling, IT services & Administrative work, Internal information system, Meetings, Analysing and fixing problems in ESN internal website, IT-data protection and analysis, Dealing with Social Media platforms and writing up social media content and activates

Svinninge

- My responsibilities are, talking with customers and solving their problems if they have any,- Working on the Social Media part of it too - Coding the Website - Designing the Posters

Through my network I found out that the Company GTX needed a Web Designer. I had a classmate who was very good with web designing and web coding. I contacted the company and told him that i can get them a Web designer cheaper, they accepted a meeting and we went over for a meeting. I manage to sell him for that project to the company. We finished the GTX website and made it more user-friendly.

Digital Marketing Specialist, Digital Marketing

In collaboration with Google Success Online, I participated in the 'Digital Coordinator' course to renew my knowledge in digital.

Master Of Business Administration (M.B.A.), Global Marketing And Innovation Management, 10

Activities and Societies: Chess club basketball team VolleyballThe MSc EBA Global Marketing and Innovation Management supplies.

Master’S Degree, International Marketing

As an exchange semester I chose to look into other university around the world. Catolica Business school is one of the best business.

Bachelor’S Degree, Economics/It, 12

Activities and Societies: Debate Team Chess team Basketball teamThe global development is creating a need for employees with practical.

High School, Ib

Activities and Societies: Basketball team running team chess team Debate TeamStudied for 2 years in high school.