Vikas Koul Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Overseeing quality metrics for Pune, Hyderabad and Mexico Location and ensuring adherence to SLAs.Conducting audits, feedback sessions, and performance reviews for continuous improvement.Collaborating with stakeholders to implement best practices.Mentoring and coaching team members to achieve quality benchmarks.Driving initiatives to enhance efficiency and reduce errors.With a focus on data-driven insights, I aim to deliver excellence, support the… Show more Overseeing quality metrics for Pune, Hyderabad and Mexico Location and ensuring adherence to SLAs.Conducting audits, feedback sessions, and performance reviews for continuous improvement.Collaborating with stakeholders to implement best practices.Mentoring and coaching team members to achieve quality benchmarks.Driving initiatives to enhance efficiency and reduce errors.With a focus on data-driven insights, I aim to deliver excellence, support the team’s growth, and contribute to overall business success. Show less

Noida, Uttar Pradesh, India

Experienced Senior Associate specializing in Technical Support Operations with a proven track record of delivering exceptional service to clients. Skilled in troubleshooting technical issues, managing client relationships, and implementing effective solutions to enhance operational efficiency. Proficient in leveraging technology to streamline processes and exceed client expectations. Dedicated team player with strong communication and problem-solving abilities, committed to driving success in… Show more Experienced Senior Associate specializing in Technical Support Operations with a proven track record of delivering exceptional service to clients. Skilled in troubleshooting technical issues, managing client relationships, and implementing effective solutions to enhance operational efficiency. Proficient in leveraging technology to streamline processes and exceed client expectations. Dedicated team player with strong communication and problem-solving abilities, committed to driving success in every interaction. Show less

New Delhi, Delhi, India

Study company profile and operations to understand its marketing needs • Conduct marketing research to identify industry trends and commercial opportunities • Develop and implement a marketing strategy according to objectives and budget • Prepare detailed proposals and marketing plans • Advise on branding, positioning, communications and other marketing issues • Give direction to marketing efforts with the most effective methods and tools • Liaise with marketing department and external vendors… Show more Study company profile and operations to understand its marketing needs • Conduct marketing research to identify industry trends and commercial opportunities • Develop and implement a marketing strategy according to objectives and budget • Prepare detailed proposals and marketing plans • Advise on branding, positioning, communications and other marketing issues • Give direction to marketing efforts with the most effective methods and tools • Liaise with marketing department and external vendors • Monitor marketing projects and analyze results • Write reports with suggestions for improvements and new ideas • Study company profile and operations to understand its marketing needs • Conduct marketing research to identify industry trends and commercial opportunities • Develop and implement a marketing strategy according to objectives and budget • Prepare detailed proposals and marketing plans • Advise on branding, positioning, communications and other marketing issues • Give direction to marketing efforts with the most effective methods and tools • Liaise with marketing department and external vendors • Monitor marketing projects and analyze results • Write reports with suggestions for improvements and new ideas Show less

Jammu, Jammu & Kashmir (Union Territory), India