Maxim Belaichuk Email & Phone Number

Moscow, Ru

Moscow, Russia

Leading Customer Success Team for Enterprise and SMB customers at RouteQ.Responisibilities:- Defining strategy, processes and KPIs- Recruting and leading a team of CSMs- Collaboration with Sales, Support, Product and Development- Establishing and driving NPS process

Moscow, Russian Federation

Responsibilities- Driving Customer Success and Renewals for key customers owning SAP Customer Experience cloud solutons (Commerce, Marketing, Customer Data, Sales, Service) in Central and Eastern Europe & CIS- Coordinating teams within SAP and customers to innovate in Retail, Metals and CPG via DTC strategy- Establishing trusted relationship with customer executives and project leaders to ensure Value execution Achievements- 100%+ target achievements 3 years in a row: 120% Renewal / 103% Consumption in 2020; 115% renewal / 170% upsell in 2019; 109% renewal, 130% upsell in 2018,- SAP Value Award winning customers (Platinum and Gold) within CX nomination- Delivered 10+ solution references from customer portfolio- Best SAP CX CEE team 2020 award winner, “SAP Catalyst 2018” employee within first 6 months- CIS: Go-live in 3 months within “Most innovative deal of 2018 in CIS”, first CDC/Gigya go-live, first Commerce Cloud go-live, first Marketing Cloud go-live, first Commerce Public Cloud deal- Commerce Cloud champion in MEE region

Moscow, Russian Federation

- Coordinating retailers, licensees and manufacturers within Disney E-Commerce strategy- Leading PIM/PCM project with partners and contractors for Disney/Star Wars/ Marvel products- Launching brand-zones at Yandex.Market to support sales of licensed products

Moscow, Russian Federation

Responsibilities:- eCommerce strategy development and implementation with CRM based approach- SEM / SEO acquisition, user experience, customer journey and conversion optimization- Web-analytics data driven performance marketing via integrated approach to Google and Yandex- Data privacy compliance with Personal data law FZ-152 (datacenter migration to Russia)Achievements:- Global SAP Hybris eCommerce platform migration to local Magento solution- Launch of online payments with Yandex Payment Solutions with 3DS- Implementation of Google Analytics Premium- Data driven ROI based investment decision approach - Listing on price comparison service Yandex.Market launched- Funnel based remarketing in Google, Yandex and Facebook- Online Fiscal Data reporting to tax authorities for FZ-54

Moscow, Russia

CRM, customer acquisition, LTV based performance marketing,

Moscow, Russian Federation

Responsibilities:- 20+ websites of regional office including corporate website www.abbyy.ru, product website www.lingvo.ru and web shop store.abbyy.ru- Complex online promotion including CPC/CPM campaigns, SEO/SEM for Google and Yandex and lead generation- Email marketing via MailChimp (content and sales)- Department employees recruitment, adaptation and training- Project lead with teams of webmasters, designers and copywriters- Annual planning and budgeting for the department with quarter based reporting- Promotional websites and seasonal discount campaigns with SMM integration- Web-analytics (Google Analytics, Yandex Metrika) and A/B-testing- Online sales and conversion funnels (Omniture SiteCatalyst)- Hosting (Windows, Linux) and domain registration- Intranet portal based on Microsoft SharePoint Server 2007- Work with contractors and outsources (negotiation of contracts with lawyers, hard copy documents for Russian accounting standards compliance)Achievements:- Negotiating and setting up new eCommerce provider for multiple regions (Russia, Australia etc.)- Integrating MailChimp with internal data warehouse for robust email marketing strategy- Launch of corporate blog http://blog.abbyy.ru/- Complete redesign of product promo-site www.lingvo.ru- Online Portal for ABBYY's corporate and retail Partners- Launching promo-site www.pdfgu.ru and running promotional campaign with quantitative efficiency via agency- Establishing in house Google AdWords and Yandex Direct CPC and Remarketing practices- Mobile version for corporate website m.abbyy.ru- Implementing total web-analytics for non-IT managers with internally developed tool- Archirecturing and launching award-winning crowd-sourcing project All Leo Tolstoy in One Click- Implementing Google Universal Analytics and Tag Manager for public websites- Implementing secure in-house Piwik analytics for confidential intranet resources

Moscow, Russian Federation

• Search Engine Optimization• Web-analytics (Google Analytics, Yandex.Metrika)• Complete responsibility for product website www.lingvo.ruAchievements:• Launch of ABBYY FineReader 11• Launch of promo-website for photo contest FotoFinereader.ru• Relaunch of promo-website for competition Lingvo Cup

Moscow, Russian Federation

Product marketing:• Multi-product concept and positioning development• Marketing launches• Negotiating of budgetsIndustry:• Presenting and international conferences, participating as an expert• Business development with industry partnersAchievements:• Launch of international Lingvo.Pro portal

Moscow, Russian Federation

Responsibilities:• SEO, web-analytics, SMMAchievements:• Implementing department Wiki for knowledge sharing

Moscow, Russian Federation

• visual layout with HTML / CSS / JavaScript (jQuery)• cross-browser testing and bug tracking• SEOAchievements: • shot time launch of www.abbyyonline.com• implementing CSS-framework for multiple divisions

Moscow, Russian Federation

• Development from scratch and further support of department website according to corporate standards, web-analytics and SEO• Communication with internal customers, contacting HQ and expats, updating Intranet-portal

Master'S Degree, Risk Management & Actuarial Methods

Bachelor'S Degree, Economics

Risk Management faculty