As a Business Development Manager at Enghouse Interactive, the key elements of my role is to define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. Core Responsibilities:New Business Development- Develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship - Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. - Present an image that mirrors that of the client. Client Retention- Present new products and services and enhance existing relationships. - Work with technical staff and other internal colleagues to meet customer needs. - Arrange and participate in internal and external client debriefs.Business Development Planning- Consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. - Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. - Work with the channel partners to ensure their sales teams are adequately trained in selling the Enghouse Interactive products and services resulting in increased revenue and customer satisfaction

As an Account Manager at Zeacom, the key elements of my role is to engage with and build customer relationships within the small and medium business marketplace, generate leads, improve product usability, technology growth and direction, direct clients on how to improve their customer service through technology tool sets, serve as the customer advocate throughout the complete sales cycle either directly or through channel partners, understand and clearly articulate business issues, advise the customer on latest technology trends and recommend Zeacom/Enghouse Interactive solutions.Core Responsibilities:- Engaging at a senior level with High Touch Account customers and Business Partner executives to build and drive a strategic relationship. - Using strong account planning to identify and develop opportunities, delivering 'best in class' business communication solutions to customers whilst increasing revenue.- Managing Software Licensing sales and Support Agreement renewals.- Maintaining an in-depth understanding of competitive conditions, industry partners, market opportunities, technologies and emerging needs of customers to drive revenue growth for Zeacom. - Working with the channel partners to ensure their sales teams are adequately trained in selling and implementing the Zeacom products and services resulting in increased revenue and customer satisfaction.- Managing partner/client relationships to minimize conflict

As an Installation and Training Manager at Zeacom, the key element of my role was to manage and support the New Zealand based Installation and Training Consultants, whose responsibility was to deploy our software solution and conduct educational sessions to both clients and channel partners.Responsibilities:- Manage and support process improvements for installation deployments- Provide leadership to the Installation and Training Team (4 x Consultants) within NZ- Supervise hiring, recruiting and training needs for installation staff - Department liaison relating to installation and/or training projects - Head responsibility for follow up of resolving customer satisfaction elements - Ensure consultants complete installation and/or training programs to client specifications and company requirements

As a Training Coordinator at Zeacom, the key element of my role was to provide instructional design and development of a standardized training portfolio which would be utilized by Zeacom training consultants globally.Responsibilities:- Assess training needs for new and existing customers and channel partners- Identify training programs to address competency gaps- Organize, develop or source training programs to meet specific training needs- Development of training aids to assist with global standardization- Present training programs using recognized training techniques and tools- Design and apply assessment tools to measure training effectiveness - Evaluate and make recommendations on training material and methodology- Manage training budgets- Keep current on training design and methodology

As an Installation Consultant at Zeacom, the key element of my role was to conduct software installations nationwide of the Zeacom product suite. Partner with sales and account management to support the customer through the installation process and to positively impact the customer experience. My role also included travelling to our global divisions and up skilling our local installation consultants, partner installers and sales representatives of the Zeacom product suite.Responsibilities:- Installation Project Coordination & Planning- Conduct Contact Centre & Unified Communications software deployments- Conduct Contact Centre Design Workshops- Call Flow Detailing and Documentation- Function as a main point of contact for the customer during the installation process- Identify installation process inefficiencies & make recommendations for improvements- Facilitate hand-offs to Account Management and Technical Support staff - Support RFP requests- Support pre-sale requests- Train & mentor new staff throughout global regions- Develop strong cross functional relationships to partner & support Sales & Account Management