• Research, troubleshoot and resolve ADP/client application items in the area of system set up, product functionality, product enhancements and general client inquiries• Analyze complex client requirements for benefits, human resource policies and procedures• Use strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues• Understand client business requirements and configure the solution to demonstrate ADP's ability to solve client issues.• Creatively and quickly responds to challenging questions with sound business acumen• Liaise with internal partners for effective solution outcomes for the client• Compelling presentation skills including the ability to take complex subjects and distill into a simplistic message• Strategic use of competitive knowledge and intelligence• Ability to work and perform under pressure• Develop technical competence and functional product/service expertise• Ability to learn technology quickly through instruction and self-training

Responsible for the administrative oversight and program management of Rolling Vista Place for a population of emotionally disturbed and behaviorally disordered female clients, ages 16-21. Also, supervise all program staff and manage the planning and provision of services.• Consult with client groups to identify program needs and distribute program information and opportunities.• Develop long range plans, programs and strategies to identify potential funding sources.• Monitor programs and services to ensure they meet stated goals.• Assist with program evaluations, update programs and services to adapt existing program as required.• Prepare briefing notes, reports and presentations as required.• Provide advice to senior officials concerning relevant issues.• Develop policies, guidelines, standards and reporting systems.• Prepare and distribute program information and opportunities.

• Manage and oversee operations and instructional programs for multiple sites (schools and/or community-based centers) within a geographic area. • Responsible for all related site management activities including: hiring, training, and managing staff; instructor observations, client management, business development, and education quality. • Responsible for the collection, quality control and reporting all student attendance and program results to parents, principals as well as the appropriate manager, and assist management in meeting educational, contract and financial goals.

• Analyzed business and user needs, documented business, functional and system requirements. • Developed user cases for testing, served as a liaison between IT and Business Units. • Documented scope of implementation to senior management. • Monitored business requirements with internal business units and India outsourcing efforts. • Provided training and mentored peers. • Utilized project management tools (Microsoft Project & company proprietary system) to monitor the completion of mission critical work.• Gathered and organized information on root causes of operational problems and developed options for resolution. • Provided problem resolution consistently to internal and external business units on product functionality and product enhancements. • Developed, implemented and managed workflow procedures for special projects. • Collaborated with all levels of management to assure products and software deployment readiness. • Skilled in developing partnerships across the company. • Noted as subject matter expert (SME) and was first line contact to resolve policy and procedure issues.