Business Analyst Operations
CurrentFacilitating successful business change initiatives through the delivery of business and technology projects.
Sep 2024 - Present
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Belinda Gorham Email & Phone Number
Business Analyst Operations
at
Westfund Health Insurance
LinkedIn matched
✓ Verified August 2026
2 data sources
Profile completeness 71%
Current company
Role
Business Analyst Operations
Location
Greater Sydney Area, Australia
Company size
Who is Belinda Gorham? Overview
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Quick answer
Belinda Gorham is listed as Business Analyst Operations at Westfund Health Insurance, a with 100 employees, based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Belinda Gorham.
Belinda Gorham previously worked as Change Governance & Partnerships Manager - Chief Operations Office at Commonwealth Bank and Business and Change Enablement Manager - Consumer Finance Operations at Commonwealth Bank.
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Email format at Westfund Health Insurance
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Westfund Health Insurance
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Profile bio
About Belinda Gorham
Solution driven and experienced project delivery professional with 15+ years’ experience in transforming business processes to improve colleague outcomes. I am passionate about improving the day-to-day life of colleagues and customers through well designed and logical processes.Having worked across strategic and tactical projects as a business analyst and change manager, I have a multi disciplined skill set that can take business problems from the statement to delivery of the change for the intended audience.Multiskilled in project delivery methodologies with experience as a Scrum Master. I am also skilled in project governance having recently transformed how change is managed and tracked across 5 business units in Finance Operations.
Current workplace
Belinda Gorham's current company
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Westfund Health Insurance
8 roles
Belinda Gorham work experience
A career timeline built from the work history available for this profile.
Change Governance & Partnerships Manager - Chief Operations Office
Daily management of the change portfolio for all Operations Teams in CBA. Initial impact assessment of the change being raised against Operations Teams from internal or external project teams, to determine if the change meets customer needs and business objectives. Once approved to proceed scheduling and allocation of the change to the respective Change Delivery teams in Operations.Process redesign initiatives also run to develop a multipurpose change tracking and delivery tool using SharePoint Online with data used for reporting through tableau.
Oct 2021 - Jul 2023
Business And Change Enablement Manager - Consumer Finance Operations
Hybrid role of business analysis and change delivery. Working mostly with external Suppliers of digital home loan settlement platforms and state based residential property offices. Projects included defining processes related to nuanced activities in the digital home loan process and processes for home loan settlements that don’t fit a digital path. Business continuity planning for Supplier platforms was included in the digital home loan projects, ensuring a contingency plan was available for worst case scenario digital failover.
Apr 2019 - Oct 2021
Senior Business Analyst Operations And Technology
Mar 2018 – Apr 2019 - Working with a Home loan process supplier, outsourcing of a contained unique home loan product process to the provider of the product, to remove complexity from the home loan operations business and improve the customer experience.Jan 2015 – Mar 2018 - Within an Automation Transformation programme of projects, provided business process analysis for the automation of - physical paper to digital workflow using high volume document processing scanners and workflow automation software.- Creation of a single screen for Call Centre professionals that collates information in relation a home loan application from multiple systems, significantly reducing the call handle time for customers, solicitors, conveyancers and lenders.
Jan 2015 - Apr 2019
Business Analyst
With the acquisition of an authorised deposit-taking institution (ADI) the Bank looked to consolidate, standardise and leverage Group wide capability. As a business analyst in this programme I was responsible for documenting As Is and To be processes to meet the vision of standardisation and simplification across brands. With many iterations within this programme under a waterfall delivery, we achieved the closure of a State based operations site and the movement of processes across the three remaining Operational Sites.
Dec 2010 - Dec 2014
Project Implementation Manager
Working in the Home Loan Broker product team delivering on multiple technology projects to bring digital home loan applications to market.
Jun 2007 - Nov 2010
Subject Matter Expert Home Loan Projects
Jul 2004 - Mar 2007
Mortgage Lending Operations Team Leader
Jun 1995 - Jun 2004
Team & coworkers
Colleagues at Westfund Health Insurance
Other employees you can reach at westfund.com.au. View company contacts for 100 employees →
JD
Jennifer Dawn (Levy)
Colleague at Westfund Health InsuranceGreater Sydney Area, Australia
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JF
Jodie Fowler
Colleague at Westfund Health InsurancePenrith, New South Wales, Australia
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KK
Kathleen Kay Quijano
Colleague at Westfund Health InsuranceAustralia
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SP
Susan Piggott
Colleague at Westfund Health InsuranceOrange, New South Wales, Australia
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BC
Beth Cook
Colleague at Westfund Health InsuranceNew South Wales, Australia
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DM
David Mapletoft
Colleague at Westfund Health InsuranceGreater Sydney Area, Australia
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LC
Liz Casmiri
Colleague at Westfund Health InsuranceNew South Wales, Australia
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BW
Bob Whittaker
Colleague at Westfund Health InsuranceTownsville, Queensland, Australia
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JW
Jennifer Whichelo
Colleague at Westfund Health InsuranceWallerawang, New South Wales, Australia
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CB
Caroline Burt
Colleague at Westfund Health InsuranceLithgow, New South Wales, Australia
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Jennifer Dawn (Levy)
Colleague at Westfund Health InsuranceGreater Sydney Area, Australia
View →
JF
Jodie Fowler
Colleague at Westfund Health InsurancePenrith, New South Wales, Australia
View →
KK
Kathleen Kay Quijano
Colleague at Westfund Health InsuranceAustralia
View →
SP
Susan Piggott
Colleague at Westfund Health InsuranceOrange, New South Wales, Australia
View →
BC
Beth Cook
Colleague at Westfund Health InsuranceNew South Wales, Australia
View →
DM
David Mapletoft
Colleague at Westfund Health InsuranceGreater Sydney Area, Australia
View →
LC
Liz Casmiri
Colleague at Westfund Health InsuranceNew South Wales, Australia
View →
BW
Bob Whittaker
Colleague at Westfund Health InsuranceTownsville, Queensland, Australia
View →
JW
Jennifer Whichelo
Colleague at Westfund Health InsuranceWallerawang, New South Wales, Australia
View →
CB
Caroline Burt
Colleague at Westfund Health InsuranceLithgow, New South Wales, Australia
View →
FAQ
Frequently asked questions about Belinda Gorham
Quick answers generated from the profile data available on this page.
What company does Belinda Gorham work for?
Belinda Gorham works for Westfund Health Insurance.
What is Belinda Gorham's role at Westfund Health Insurance?
Belinda Gorham is listed as Business Analyst Operations at Westfund Health Insurance.
Where is Belinda Gorham based?
Belinda Gorham is based in Greater Sydney Area, Australia while working with Westfund Health Insurance.
What companies has Belinda Gorham worked for?
Belinda Gorham has worked for Westfund Health Insurance and Commonwealth Bank.
Who are Belinda Gorham's colleagues at Westfund Health Insurance?
Belinda Gorham's colleagues at Westfund Health Insurance include Jennifer Dawn (Levy), Jodie Fowler, Kathleen Kay Quijano, Susan Piggott, and Beth Cook.
How can I contact Belinda Gorham?
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