Belinda Clemson Email & Phone Number

Australia

Australia

As the lead for optimizing Rec & Set initiatives, I define problems, scope designs, develop cases, and create impact statements. I oversee implementation, user acceptance testing (UAT), and pre and post-live testing and reviews. I identify, investigate, and document processes for departmental improvement, delivering these initiatives to management.

Australia

Brisbane, Queensland, Australia

I led an underperforming, disengaged team to consistently exceed KPIs every month for the past three years, enhancing team recovery rates through critical process analysis and effective negotiation. I conducted strategic follow-ups with professional partners to ensure timely and cost-effective outcomes while ensuring compliance with GICOP, Debt Recovery.

Australia

I conduct one-on-one and full-team coaching sessions focused on leader personal improvements and development to assist in delivering and exceeding company KPIs and personal achievements. I provide weekly and monthly reports to the Motor Claims Director. I traveled to South Africa to observe, course-correct, implement processes, and teach new procedures. I.

Australia

I led teams of Customer Service Consultants to achieve company KPIs, including customer satisfaction, retention, AHT, ACW, and compliance. I recruited, trained, and ensured the readiness of new consultants, successfully guiding a team of new hires through the peak of the COVID-19 pandemic remotely. This challenging period required me to consistently.

Brisbane, Queensland, Australia

• 100-150 calls per day
• Rotating 24 hours shift work
• Delivered critical services in emergencies, including 000 calls.
• Mental health services, including suicide prevention and vulnerable individuals.
• Non-urgent General public phone guidance and support including crime reports, Crime Stoppers, and Complaints against Police Officers
• Advise Law Enforcement officers on report composition and charge alternatives and completion of official crime documentation.

Brisbane, Queensland, Australia

• Management of full branch – began as a teller in 2006 and promoted to Branch Manager in 2008.
• Coaching of staff in many different roles in the branch as well as many different personalities.
• Lending and deposit targets exceeded – only branch in the LAM to achieve target for 2012.
• Home lending process and approval. Full direct credit authority to approve or decline loans – loan approvals up to $1m, average loan size $500k.
• International banking