Belinda C. Email & Phone Number

London

Bishop’s Stortford, England, United Kingdom

Personal Services Company providing Senior Business and Product Owner consultancy services. 20+ years’ experience in the field of financial services (banking, insurance, media) and public sectors, contracting since 2011. Stort Valley Consulting provides business analysis capability in areas such as process modelling, decision modelling, process.

Bishop's Stortford, England, United Kingdom

SEPA Instant Programme support.

London, England, United Kingdom

Remote

Business Analysis Lead to support the Business Readiness workstream on the Pegasus programme. I worked with business stakeholders and SMEs conducting interviews and workshops to refine the Target Operating Model, define business operational process and procedures modelled with BPMN v2.0 and critical Business Readiness deliverables. I worked closely with.

London Area, United Kingdom

Worked with product owners, regulatory stakeholders, UX designers, copy writers, and offshore developers to deliver changes to CMB Digital Business Banking web and mobile applications, shaping the digital and operational design. I defined the epics and user stories with BDD style acceptance criteria using Jira and Confluence. I ran UX design walkthroughs.

London, England, United Kingdom

Achieved Pega Certified Business Architect qualification and then joined AI4Process Pega process consultancy. Continued Pega training and assisting with internal projects while awaiting client placement.

London, England, United Kingdom

PSD2 Open Banking delivering regulatory change to the Commercial Banking Digital Business Banking mobile application. I defined and delivered requirements for payments journeys (BACS, CHAPS, International Payments, Faster Payments). I worked closely with product and regulatory stakeholders, UX designers, copy writers, offshore developers, and QA to design.

London, United Kingdom

PSD2 Open Banking within a Fintech start-up. Sole Business Analyst in the company, I worked directly with developers and other stakeholders (CEO, Product, Technical Director, marketing, UX/UI designers) to help define and deliver the Vibe Pay mobile and web product. I implemented Scrum/agile practices with Jira and Confluence and mentored and coached Vibe.

Canary Wharf, London

Worked on a new digital proposition for Pingit involving debit cards and wearable form factors. Assisted with user story writing and refinement with business and technical stakeholders (documented using Jira and Confluence). Wrote the operational design, including analysing and defining customer journeys and operational process (‘as-is’ / ‘to-be’ using.

Senior Business Analyst working on corporate lending workflow automation.

London, United Kingdom

Worked on the Retail Finance Transformation Programme specialising in business process modelling ‘as-is’ and ‘to-be’ process models for financial reporting using BPMN v2.0. I worked with business stakeholders to re-engineer and improve their financial reporting processes to define and deliver a new TOM for monthly cost reporting. I captured problems.

Canary Wharf

Senior BA in Personal, Corporate and Business banking (PCB) on the flagship Direct Investing programme (Barclays Smart Investor). Lead BA for the on boarding and digital account opening work stream for sole new-to-bank customers opening Investment ISA/Investment Account products. Engaged with PCB stakeholders to elicit, review and sign off requirements.

London, United Kingdom

Senior (then Lead) Business Analyst at RBS Group for the LIBOR ‘Front-to-Back’ corporate lending programme. Worked with corporate banking stakeholders to model the ‘as-is’ and ‘to-be’ process for LIBOR Loans. Converted ‘to-be’ process models into operational requirements for IT development, using IBM’s Business Process Management platform.

London, England, United Kingdom

Lead Business Analyst for the Cash ISA Transfers simplification project at Lloyds Banking Group, delivering an automated straight through processing solution built using Pega technology. This was a high-profile industry-mandated project with tight time scales and fixed deadlines. I worked closely with business users, IT BAs, QA, UX/UI designers, and.

London, United Kingdom

Global `Know Your Customer' (KYC) service and utility across HSBC IB.

London, United Kingdom

My key role was as a business analyst, covering the full systems development life cycle. I produced UML artefacts (use cases, activity diagrams, class models and state machines), conceptual and logical data models (ERDs), process models, wireframes and stakeholder maps to document requirements analysis and design. I improved business processes using.

London, United Kingdom

Business and systems analysis, project management, systems implementation, system testing, test management, training, and quality control. Deliverables included object-oriented analysis and design models such as class diagrams, sequence diagrams and state charts. Other analysis artefacts included feasibility studies, requirements catalogues, traceability.

London/Chelmsford

Business and systems analysis for Eurobase’s insurance systems for the Companies and Lloyd’s markets.

London, United Kingdom

Business and systems analysis for in-house and client projects.

Harlow, United Kingdom

Harlow, United Kingdom

Chelmsford, United Kingdom

Bsc, Applied Computer Systems

Activities and Societies: Weight training, badminton, horse riding

Msc, Information Systems

Project Dissertation: 'Factors Affecting Delivered Software Product Quality for Scrum Managed Agile Software Development'

Postgraduate Diploma, Information Systems

T834 Quality: delivering excellence (2007) - Distinction T853 Information systems legacy and evolution (2007) - Distinction M865 Project.

Education record

A Level Physics, Maths and Computer Science

Education record

Activities and Societies: Badminton