Belisa B. Chuliá Email & Phone Number

Xàtiva, Comunidad Valenciana / Comunitat Valenciana, España

Xàtiva, Comunidad Valenciana / Comunitat Valenciana, España

Watford, England, United Kingdom

This promotion involved my usual SME tasks (indicated in my previous job description) 70% of the time and 30% of the time those indicated below:· Providing support to the Team Leader on the performance and motivation of the rest of the team, communication tasks and contact with other departments.· Supporting other colleagues while being able to deal with my daily tasks.· Acting as the first point of contact in the absence of the team’s TL, as well as other Managers.· Leading team meetings, updates, other important company communications, reports and projects.· Providing coaching sessions to the team members to reinforce the use of available tools and ensure that the correct processes are followed, all to provide exceptional customer service.· Identifying possible technical problems or market trends, reporting them to the TL and working with other departments to resolve / propose improvements.· Creating tips or practicing complex scenarios with the rest of the team to find alternative solutions and continue improving.

Watford, Uk

My tasks as an SME at ASOS involve:- Translating, selecting and creating content (from Spanish to English and vice versa) for adviser's tools, such as FAQ's, training tools, process documents and Help Pages.- Translating legal documents, such as police reports or formal complaints that come to us through organisations such as the OCU in Spain. - Translating internal communications about updates, improvements or latest developments inside the company.- Creating and translating the written tasks that candidates for Spanish language positions will complete during their selection process. Evaluating and rating their answers as well as ensuring the selection of the best candidates for their talent, attention to detail and originality.- Supporting the corporate training team in guiding, training and coaching new starters during their learning process, ensuring they understand how the company works and its internal processes. - Teaching and communicating the tasks that I carry out as SME to candidates interested in the position.- Identifying and highlighting trends in customer queries through data analysis. Communicating incidents and proposing solutions to the departments in charge. - Creating reports and collecting data to get to the root of the issues that appear on a larger scale. Providing as much information as possible about trends that have already appeared and working with other departments to reach the desired solutions.- Supervising the implementation of new changes that affect the Spanish-speaking markets.- Managing customer queries of greater difficulty, both in English and in Spanish, through different channels: email, Facebook, Twitter, chat and telephone.- Supporting the teams that are responsible for improving the customer's shopping experience.- Using Back Office responsibly to access sensitive information.

Watford, United Kingdom

Customers are at the heart of everything ASOS does, which means that trying to get things right for them first time, every time, is essential. Therefore, being an energetic, friendly and comprehensive person is basic to achieve these goals. ASOS is one of the UK’s top fashion and beauty destinations, expanding globally at a rapid pace. Our values are to be authentic, brave and creative, and we live and breathe these in everything we do. So, whether reviewing orders, making sure customers are protected when they shop or whether it's having a chat with a customer seeking that perfect outfit, I enjoy being a part of the ASOS journey and being a part of its success. Daily tasks:- Ensuring customer queries are answered with the aim of a first time resolution, while paying attention to detail and knowing what’s best for them and the company- Ensuring that queries are responded to within the agreed response time in a fast-paced environment, while keeping on top of any changes or developments in the processes- Ensuring the best Customer Care experience is given to all customers by showing the right amount of empathy- Achieving KPI’s whilst maintaining excellent quality- Handling customers across different platforms, including Social Media, Email, Live Chat proving great skills in PC and typing, and Telephony when required- Handling high-level customer escalations and working with other specialist teams when necessary- Identifying and highlighting trends in any customer queries

Valencia, Spain

Daily tasks:- Contacting with owners and potential buyers via email and phone. - Answering all incoming calls and handling caller's inquiries whenever necessary.- Assisting in the planning and preparation of documents for meetings, conferences and conference telephone calls.- Liaising with Lawyers, Brokers and other B2B partners to ensure timely delivery of documents or information. - Keeping record of all properties in the portfolio and their updates, preparing reports, searching for properties and providing word-processing and secretarial support to the Managing Director.- Developing administrative staff by providing information, educational opportunities, and coaching.- Resolving administrative problems by analysing information; identifying and communicating solutions.- Maintaining rapport with customers, managers and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.- Maintaining continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.- Guiding employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.- Completing administrative projects by identifying and implementing new technology and resources.- Accomplishing department and organisation mission by completing related results as needed.

Llocnou De Fenollet, Valencia, Spain

Instructors or educators are professionals who attend and supervise the students of an educational centre when sitting at the table and during recess time that usually takes place before and after lunch. They are the people in charge of helping with the creation and development of habits and attitudes that are favourable to health, hygiene, participation, coexistence and correct food behaviour.Daily tasks:- Supervising and attending students in the canteen and during recess.- Helping create a pleasant atmosphere in the dining area, enhancing respect, communication and conviviality. - Knowing the children's health problems, such as food intolerances and allergies.- Stimulating the consumption of the foods that are served.- Issuing messages related to table manners.- Promoting a cultural interest in foods and beverages.- Promoting the appreciation and care for the body and health through food and hygiene.- Training the students to adopt healthy lifestyle habits.- Raising awareness about the importance of an environmentally friendly consumption of water, paper, light, etc.- Proposing games and constructive activities.- Listening to the children's suggestions and ideas in the canteen and during their leisure time.- Teaming up with other instructors/ educators.- Knowing the interests and suggestions of teachers and other school staff regarding the role of the canteen and the activities that take place in it.- Informing the families about any relevant behaviours in the canteen and during recess, following the school's policy.

Valencia

This internship was a key point in the completion of my Degree in English Studies as it broadened my vision for new opportunities in the labour market. Part of my job at the museum entailed the translation of museum material from Spanish into English such as audio-visual projects (subtitling) and info panels. Thanks to this, I was able to make use of the knowledge I had acquired in translation throughout my degree. In addition, I gave support in English and in Spanish as a guide to groups of different ages - children and adults. Lastly, I also had the chance of participating and helping with the organisation of several temporary exhibitions and I provided the translation in English of a couple of scientific dissertations.

Xativa, Valencia

Daily tasks:- Welcoming and attending to both Spanish and English-speaking tourists. - Translating tourism resources.- Giving information about the city and its tourist attractions in person, through telephone and email. - Managing bookings for public transport services, guided tours and shows.- Preparing statistics and reporting the sale of souvenirs.

Ciclo Formativo De Grado Medio, Licensed Practical/Vocational Nurse Training

Degree In English Studies, English Language And Literature/Letters

English Language And Literature

Erasmus Year