Bella Patel, Mph Email & Phone Number

• Created a strategic plan to address data product gaps that support the organization’s long-term goals
• Captured product problems and possible improvements from a wide range of inputs including users, customer support, and product metrics
• Lead a cross-functional team of Engineers, Product Designers, Quality Assurance, Customer Success, and others to solve product problems
• Prioritized the team’s roadmap based on new findings, company strategy, and goals
• Identify key product metrics for each delivered feature and monitor their effectiveness
• Constantly evaluate if solutions have solved the problem through quantitative and qualitative measures, both in beta and after full release

Chicago, Illinois, United States

• Lead the strategic product direction to drive development of new value-based care clinical programs and served as a voice of the program on the expectations of customers on new and existing products
• Partnered with cross-functional product development teams and stakeholders to manage a product vision and management of an executable roadmap.
• Evaluated third party technologies to determine build vs. buy decisions
• Lead multiple, complex product development projects, simultaneously, in support of the goals and objectives of the organization.
• Represented scrum teams in front of executive sponsors, business process owners and stakeholders.
• Conducted and led grooming meetings based on a balance of business priorities, technical dependencies, and product concept represented in the roadmap

Chicago, IL

• Delivered a digital transformation strategy across the organization and sister company to improve analytics and operations
• Developed and implemented a data warehouse process improvement plan to increase file processing times and reduce errors
• Created an innovative solution to drive technology agnostic interoperability across disparate systems to prevent redundancy and reduce healthcare costs

Chicago, Illinois

• Developed a project management structure to allow for visibility and communication across the organization to support growth
• Managed contract deliverables including product and programming initiatives to improve health plan quality performance metrics
• Assessed, developed, and executed organizational interoperability initiatives across the MHN ACO
• Led multidisciplinary teams to develop functionality within a care management platform
• Implemented and designed process control documents for new product users
• Managed a team to support the organizational goals and daily operations

Chicago, IL

Chicago, IL

• Serve as a subject matter expert on Meaningful Use and MACRA for members
• Create collateral to assist members in meeting quality reporting requirements
• Collaborate on projects, including multi-page reports, blog postings, presentation decks, and tool-kits

• Design and implement strategy for the Payment Integrity Compass (PIC) business intelligence platform for healthcare systems across the country
• Partner with client staff, third-party vendors, and cross-functional teams within the technology application to cohesively implement the PIC product
• Foster executive level relationships within healthcare institutions
• Master the functionality of business intelligence tools and develop expertise in product terrain
• Devise creative solutions to accommodate partial data sets
• Analyze client data to identify immediate improvement opportunities

Greater Chicago Area

• Collaborated with clients to develop a change management strategy for new product implementations
• Presented internal training strategy to executive level management to develop stakeholder engagement
• Developed Oracle courses to be leveraged in client implementations and build out public training offerings
• Created internal and external marketing strategies for public training offerings
• Established virtual training platform to allow for greater market outreach

Greater Chicago Area

Responsible for identifying, planning and executing needs for training, performance, and educational programs, while locating and recommending available resources to enhance employee development.Produce organizational strategies and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.Maintain.

Greater Chicago Area

• Created a training program based on the ADDIE model to provide a structured training regiment.
• Developed and implemented a re-certification process for all research assistants to guarantee quality of data.
• Conducted in-service training for staff to be retrained on neuropsychological testing protocols.
• Trained staff on a new devices to ensure they are well prepared for product implementation.

Greater Chicago Area

• Conducts Neuropsychological, lifestyle, and physical function test on participant to collect data for research.
• Built relationships between community members and research staff.
• Coordinated multiple patient databases to efficiently utilize the research staff and participants time.
• Assisted in the recruitment and development of a new study.

• Coordinates information flow into and out of the clinic
• Released patient information according to HIPAA guidelines
• Triaged phone calls to nurses, doctors, and support staff

• Audited patient charts to properly bill patients and insurance
• Entered requisitions and invoice information for easy access data
• Observed the many areas within the department that support the doctors, nurses, and patients

• Analyzed hospital services according to population and payor to determine cost efficiency within the expanding healthcare market
• Researched supply and demand of healthcare services in the Chicagoland area to create future projections of potential market share

• Communicated with corporations for financial support resulting in $90,000 in donations.
• Planned five separate events in detail within a short time to ensure to quality of each event.
• Developed program procedures for the financial flow of incoming pledges.
• Gained support of the NIU Community resulting in a successful Bowl for Kids’ Sake event.
• Designed aspects of website to provide event participants with event details and information.

Master'S Degree, Public Health Informatics

Bachelor'S Degree, Public Health / Health Administration