Scott Mason Email & Phone Number
Who is Scott Mason? Overview
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Scott Mason is listed as Senior Director of Customer Operations at PatientIQ, a with 18 employees, based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Scott Mason.
Scott Mason previously worked as Director of Implementations at Patientiq and Senior Director, Customer Experience at N1 Health. Scott Mason holds Master Of Business Administration - Mba from Northwestern University - Kellogg School Of Management.
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About Scott Mason
Experienced strategy and operations leader in high-growth, healthtech startups. Record of designing and deploying data-driven, cross-functional process and change management solutions to accelerate and scale customer adoption and value. Passionate people leader with 10 years of experience coaching and scaling high-performing teams.► Led product solution design for two healthtech startups that generated $7M+ in incremental revenue, enabled 130%+ net revenue retention, and increased customer satisfaction.► Redesigned SaaS platform implementation processes across data integration, platform design, and customer onboarding reducing over-budget projects by 15% and time to value by 16%.► Led a multi-level, international revenue cycle team of 70+ members to company leading productivity and financial performance ($6.8M increase in reimbursement and downward trend in payer accounts receivable).Expertise: Building and scaling mission-driven teams, process design and optimization, implementation management, customer relationship management, product strategy, product marketing, strategic planning and execution, and organizational change management to transform how teams implement and adopt health technologies.
Scott Mason's current company
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Scott Mason work experience
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Director Of Implementations
Leading and scaling PatientIQ's Implementation, EHR Integration, and project management teams.
Senior Director, Customer Experience
- Designed and deployed N1 Health’s AI-enabled processes and go-to-market strategy to improve adoption and speed to value, product generated ~60% (~$5.5m) of company bookings in first year- Led implementation, change management, and performance tracking efforts for payers comprising 65% of ACV, achieving 169% in net dollar retention - Led team of data scientists, engineers, and project managers to partner with payer VPs to identify data-driven member engagement opportunities and deploy personalized interventions
Director, Advisory Services
- Founded Advisory Services team responsible for developing service products and integrating them with product, operations, and sales teams to create cross-functional financial management solutions - Owned revenue ($2.5M incremental revenue in first 16 months) and performance metrics (95%+ on-time delivery) across Advisory Services Financial Planning and Management team- Led solution implementation efforts of multi-level team partnering with health system CFO/COOs
Senior Manager, Advisory Services
- Led solution process design, change management, management consulting, and performance management efforts in partnership with health system CFO/COO and their teams to implement financial planning and performance management best practices- Acted as voice of customer for sales, account management, and internal product roadmap efforts to ensure solution-oriented and data-driven decision-making
Manager, Client Services
- Led team of implementation consultants on 40+ concurrent projects designing and implementing financial planning and management SaaS platform at leading health systems across the country - Owned execution and communication of complex technical and strategic deliverables spanning data integration, platform and process design, and change management efforts - Achieved highest on-budget, customer satisfaction, and customer-retention metrics
Sr. Consultant, Client Services
- Identified implementation performance gaps and redesigned the end-to-end implementation process which reduced over budget projects by 15% and time-to-value by 16%- Developed SQL-based finance IT platforms for health systems ranging from 50 to 3,500+ beds
Consultant, Client Services
Back-End Operations Lead
- Oversaw performance metrics and day-to-day management of 70+ revenue cycle professionals based in Chicago, Louisiana, and India, as well as the responsibility of over $100M in insurance payer AR - Managed coding and billing processes in a Shared Services center covering six healthcare systems- Responsible for a $6.8M increase in reimbursement and a downward trend in payer AR
Research Coordinator
With monthly publications and constant internal analysis, prepared MB Real Estate's market outlook to help clients make informed real estate decisions. Whether tracking deals in the Chicago market, monitoring office trends across the nation, or performing economic analysis as it relates to the industry, was focused on providing clients with timely knowledge and accurate information. Also active on MB Real Estate's Sustainability Board, authoring white papers on energy efficiency, “green” technology and various sustainability initiatives.
Colleagues at PatientIQ
Other employees you can reach at patientiq.io. View company contacts for 18 employees →
Divyasuryaprakash Thanigaivel, Mshca
Colleague at PatientiqIndia
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SH
Seth Hayden
Colleague at PatientiqIndianapolis, Indiana, United States
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SF
Sunan F.
Colleague at PatientiqChicago, Illinois, United States
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SA
Sakura Akiyama
Colleague at PatientiqNew York City Metropolitan Area, United States
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EW
Edwin Woo
Colleague at PatientiqSan Francisco Bay Area, United States
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KL
Kara Linde
Colleague at PatientiqUnited States
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AT
Alexander Teixeira
Colleague at PatientiqChicago, Illinois, United States
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EI
Evert Ian Bloembergen
Colleague at PatientiqCharlotte Metro, United States
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DW
Daniel Watson
Colleague at PatientiqNew York City Metropolitan Area, United States
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JL
John Linatoc
Colleague at PatientiqChicago, Illinois, United States
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Scott Mason education
Master Of Business Administration - Mba
Bachelor Of Arts (B.A.)
Frequently asked questions about Scott Mason
Quick answers generated from the profile data available on this page.
What company does Scott Mason work for?
Scott Mason works for PatientIQ.
What is Scott Mason's role at PatientIQ?
Scott Mason is listed as Senior Director of Customer Operations at PatientIQ.
Where is Scott Mason based?
Scott Mason is based in Chicago, Illinois, United States while working with PatientIQ.
What companies has Scott Mason worked for?
Scott Mason has worked for Patientiq, N1 Health, Strata Decision Technology, R1 Rcm, and Mb Real Estate.
Who are Scott Mason's colleagues at PatientIQ?
Scott Mason's colleagues at PatientIQ include Divyasuryaprakash Thanigaivel, Mshca, Seth Hayden, Sunan F., Sakura Akiyama, and Edwin Woo.
How can I contact Scott Mason?
You can use AeroLeads to view verified contact signals for Scott Mason at PatientIQ, including work email, phone, and LinkedIn data when available.
What schools did Scott Mason attend?
Scott Mason holds Master Of Business Administration - Mba from Northwestern University - Kellogg School Of Management.
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