Scott Mason Email and Phone Number
Experienced strategy and operations leader in high-growth, healthtech startups. Record of designing and deploying data-driven, cross-functional process and change management solutions to accelerate and scale customer adoption and value. Passionate people leader with 10 years of experience coaching and scaling high-performing teams.► Led product solution design for two healthtech startups that generated $7M+ in incremental revenue, enabled 130%+ net revenue retention, and increased customer satisfaction.► Redesigned SaaS platform implementation processes across data integration, platform design, and customer onboarding reducing over-budget projects by 15% and time to value by 16%.► Led a multi-level, international revenue cycle team of 70+ members to company leading productivity and financial performance ($6.8M increase in reimbursement and downward trend in payer accounts receivable).Expertise: Building and scaling mission-driven teams, process design and optimization, implementation management, customer relationship management, product strategy, product marketing, strategic planning and execution, and organizational change management to transform how teams implement and adopt health technologies.
Patientiq
View- Website:
- patientiq.io
- Employees:
- 18
-
Director Of ImplementationsPatientiq Sep 2023 - PresentChicago, Illinois, United StatesLeading and scaling PatientIQ's Implementation, EHR Integration, and project management teams. -
Senior Director, Customer ExperienceN1 Health Oct 2021 - May 2023Chicago, Illinois, United States- Designed and deployed N1 Health’s AI-enabled processes and go-to-market strategy to improve adoption and speed to value, product generated ~60% (~$5.5m) of company bookings in first year- Led implementation, change management, and performance tracking efforts for payers comprising 65% of ACV, achieving 169% in net dollar retention - Led team of data scientists, engineers, and project managers to partner with payer VPs to identify data-driven member engagement opportunities and deploy personalized interventions -
Director, Advisory ServicesStrata Decision Technology Jan 2021 - Oct 2021- Founded Advisory Services team responsible for developing service products and integrating them with product, operations, and sales teams to create cross-functional financial management solutions - Owned revenue ($2.5M incremental revenue in first 16 months) and performance metrics (95%+ on-time delivery) across Advisory Services Financial Planning and Management team- Led solution implementation efforts of multi-level team partnering with health system CFO/COOs -
Senior Manager, Advisory ServicesStrata Decision Technology Aug 2018 - Jan 2021Chicago, Il- Led solution process design, change management, management consulting, and performance management efforts in partnership with health system CFO/COO and their teams to implement financial planning and performance management best practices- Acted as voice of customer for sales, account management, and internal product roadmap efforts to ensure solution-oriented and data-driven decision-making -
Manager, Client ServicesStrata Decision Technology Jan 2017 - Jul 2018Chicago- Led team of implementation consultants on 40+ concurrent projects designing and implementing financial planning and management SaaS platform at leading health systems across the country - Owned execution and communication of complex technical and strategic deliverables spanning data integration, platform and process design, and change management efforts - Achieved highest on-budget, customer satisfaction, and customer-retention metrics -
Sr. Consultant, Client ServicesStrata Decision Technology Jan 2016 - Jan 2017Greater Chicago Area- Identified implementation performance gaps and redesigned the end-to-end implementation process which reduced over budget projects by 15% and time-to-value by 16%- Developed SQL-based finance IT platforms for health systems ranging from 50 to 3,500+ beds -
Consultant, Client ServicesStrata Decision Technology May 2015 - Jan 2016Greater Chicago Area -
Back-End Operations LeadR1 Rcm Oct 2013 - Apr 2015Greater Chicago Area- Oversaw performance metrics and day-to-day management of 70+ revenue cycle professionals based in Chicago, Louisiana, and India, as well as the responsibility of over $100M in insurance payer AR - Managed coding and billing processes in a Shared Services center covering six healthcare systems- Responsible for a $6.8M increase in reimbursement and a downward trend in payer AR -
Research CoordinatorMb Real Estate Nov 2012 - Oct 2013Greater Chicago AreaWith monthly publications and constant internal analysis, prepared MB Real Estate's market outlook to help clients make informed real estate decisions. Whether tracking deals in the Chicago market, monitoring office trends across the nation, or performing economic analysis as it relates to the industry, was focused on providing clients with timely knowledge and accurate information. Also active on MB Real Estate's Sustainability Board, authoring white papers on energy efficiency, “green” technology and various sustainability initiatives.
Scott Mason Education Details
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Master Of Business Administration - Mba -
Bachelor Of Arts (B.A.)
Frequently Asked Questions about Scott Mason
What company does Scott Mason work for?
Scott Mason works for Patientiq
What is Scott Mason's role at the current company?
Scott Mason's current role is Building solutions to maximize adoption | Healthtech | Operations Leader.
What schools did Scott Mason attend?
Scott Mason attended Northwestern University - Kellogg School Of Management, Depauw University.
Who are Scott Mason's colleagues?
Scott Mason's colleagues are Lydia Mengistu, Alexander Teixeira, Laney Cronin, Mha, Allison Gist, Seth Hayden, Selena Alvarado, Evert Ian Bloembergen.
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