Alexander Teixeira Email & Phone Number

New York, NY, US

Chicago, Illinois, United States

• Worked closely with clients and partners to identify integration requirements and design tailored solutions.
• Developed, maintained, and tested integrations, APIs, and workflows for seamless connectivity between healthcare systems and the PatientIQ platform.
• Specialized in managing HL7 integrations, ensuring technical interface design and process documentation aligned with client needs.
• Built trusted advisor relationships with customer technical leads, providing ongoing support and troubleshooting.
• Monitored integration functionality post-implementation and swiftly resolved issues.
• Interfaced with Product and Engineering teams to enhance the product roadmap and expand integration capabilities, driving customer growth.

• Joined Televox as part of an acquisition of Odeza in Sep 2023
• Manage technical integration of Televox's products to/from EHRs
• Configure and test API, SFTP and HL7 interfaces
• Formalize an HL7 integration process to the Televox platform
• Create baseline data specifications for each of our software implementation projects
• Collaborate with operations team and project stakeholders to configure message dialog templates for our products

Chicago, Illinois, United States

• Manage technical implementation projects to integrate Odeza’s software platforms into their client’s EHRs
• Facilitate weekly IT meetings with both client and internal stakeholders
• Create baseline data specifications for each of our software implementation projects
• Use SQL to validate that data is correctly flowing between our platform and our clients’ EHRs
• Collaborate with the implementation team to design and configure message templates, perform quality assurance testing on our message templates and help provide operational decisions with our project stakeholders
• Build, test and implement API, HL7 and data extract interfaces between Odeza and their clients

Chicago, Illinois, United States

• Create and manage customer-facing and internal technical support projects and documentation
• Executed SQL queries to process and support client terminology data and clinical departments
• Help identify new product features for relevant market needs and work with our Product and Software Engineering teams to ensure the product features are deployed
• Collaborate with strategic partners to integrate IMO solutions in accordance with best practices based on their use case and needs and to resolve issues that are impactful to our mutual customers

Chicago, Illinois

• Defining common issues and implementing correction initiatives through content development and education
• Executing day-to-day technical support requests for Rally members, clients, and partners
• Collaborating with cross-functional teams across the enterprise (including but not limited to the engineering, implementation, and product teams) executing on member and client concerns
• Ensuring complex platform issues are well understood and communicated to members and clients

Greater Grand Rapids, Michigan Area

• Executed Tier-1 technical support: inventory tracking, delivery, setup, and teardown of A/V equipment within classrooms, labs, meeting rooms and conference spaces

Lansing, Michigan Area

• Image and replace computers for deployment
• Configure switch ports
• Maintain inventory of certain IT equipment