Bella Farber Email & Phone Number

Washington, District Of Columbia, United States

• Managed project deliverables and timelines in coordination with internal and external stakeholders. Communicated project risks, kept stakeholders on track, and ensured milestones weremet.• Accurately scoped customer data needs relative to their goals and translated them into a project plan that prioritizes time to value.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Oversaw the entire onboarding process of a rotating portfolio of customers, from contract close through the completion of their technical implementation• Built strong customer relationships by maintaining high levels of engagement and communication• Accurately ascertained customer goals and translated them into an implementation plan that provided initial value in a timely fashion• Advised customers on best practices for designing, implementing, and scaling their Customer Success programs• Proactively managed both the customer and internal ChurnZero staff to ensure timelines are met

Mclean, Virginia, United States

• Maintained a strong understanding of the product and educated customers on relevantfeatures and functionality to increase satisfaction, ensure product adoption andreduce churn• Managed $2-3 million in ARR and owned relationships with 15-20 customers• Competitively selected by executive team to spearhead the Customer SuccessDivision to close the gap between Onboarding and Customer Support, with a focuson adding value• Facilitated reduction of manual tasks allowing customers to focus on strategicactivities• Improved efficiency of business operations by consulting with and analyzing customerbusiness processes• Orchestrated the Quarterly Value Review process with existing customers to maintainproactive communication, demonstrate value and foster customer retention

Mclean, Va

• Successfully onboarded six new customers as a project manager on the OnboardingTeam• Lead point of contact for communications with customers including projectexecution and training coordination• Planned and executed several multiphase projects simultaneously• Created project plans with expected deliverable dates by scoping all key componentsof the project and thoroughly documenting tasks and milestones