Bella Farber Email & Phone Number

Washington, District Of Columbia, United States

• Managed project deliverables and timelines in coordination with internal and external stakeholders. Communicated project risks, kept stakeholders on track, and ensured milestones weremet.
• Accurately scoped customer data needs relative to their goals and translated them into a project plan that prioritizes time to value.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Oversaw the entire onboarding process of a rotating portfolio of customers, from contract close through the completion of their technical implementation
• Built strong customer relationships by maintaining high levels of engagement and communication
• Accurately ascertained customer goals and translated them into an implementation plan that provided initial value in a timely fashion
• Advised customers on best practices for designing, implementing, and scaling their Customer Success programs
• Proactively managed both the customer and internal ChurnZero staff to ensure timelines are met

Mclean, Virginia, United States

• Maintained a strong understanding of the product and educated customers on relevantfeatures and functionality to increase satisfaction, ensure product adoption andreduce churn
• Managed $2-3 million in ARR and owned relationships with 15-20 customers
• Competitively selected by executive team to spearhead the Customer SuccessDivision to close the gap between Onboarding and Customer Support, with a focuson adding value
• Facilitated reduction of manual tasks allowing customers to focus on strategicactivities
• Improved efficiency of business operations by consulting with and analyzing customerbusiness processes
• Orchestrated the Quarterly Value Review process with existing customers to maintainproactive communication, demonstrate value and foster customer retention

Mclean, VA

• Successfully onboarded six new customers as a project manager on the OnboardingTeam
• Lead point of contact for communications with customers including projectexecution and training coordination
• Planned and executed several multiphase projects simultaneously
• Created project plans with expected deliverable dates by scoping all key componentsof the project and thoroughly documenting tasks and milestones