Morgan E. Carson Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Washington, District Of Columbia, United States

-Hire, Train, Mentor, and Coach a team of Data Specialists and Configuration Specialists who provide the initial onboarding experience for new customers-Hire, Train, Mentor, and Coach a team of Solutions Engineers to support our CS organization-Collaborate cross functionally with Sales, Product, Development, Professional Services, Marketing, and other CS leaders to ensure we are operating effectively across the organization-Establish, refine and communicate ChurnZero’s Customer Success processes throughout the organization -Contribute towards the development of a strong team environment by upholding high work standards

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

-Oversee the entire onboarding process of a rotating portfolio of customers, from contract close through the completion of their technical implementation. This requires a working knowledge of integrations, how to get them set up, and the ability to troubleshoot and correct issues.-Build strong customer relationships by maintaining high levels of engagement and communication; be the customer’s proactive guide and advocate through the onboarding process-Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in decisions-Accurately ascertain customer goals and translate them into an implementation plan that will provide initial value in a timely fashion.-Advise customers on best practices for designing, implementing, and scaling their Customer Success programs-Proactively manage both the customer and internal ChurnZero staff to ensure timelines are met-Coordinate and deliver basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability-Resolve customer issues, alone and through collaboration with other ChurnZero teams; approach all situations with curiosity and creativity. This includes querying databases and working with SQL to diagnose complex data issues.-Drive customer advocacy in the form of references, referrals, and case studies-Actively participate in the evolution of ChurnZero’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives-Contribute towards the development of a strong team environment by upholding high work standards-Go the extra mile to ensure our customers are successful!

Tysons Corner, Virginia, United States

Tysons Corner, Va

•Onboard new customers and maintain relationships with over 70 existing client accounts through personalized product training, assistance with software implementation, and best practice reviews to streamline processes and increase return on events•Prioritize the importance of client success by leading committees dedicated to improving customer-oriented resources•Conduct personalized face-to-face and web-based customer trainings by utilizing product expertise and implementing innovative processes•Lead Customer Success Groups and provide onsite event support throughout the country to strengthen existing client experiences•Actively practice versatile training styles when mentoring new hires, training new classes on subject expertise, and cross-training other Cvent teams

Tysons Corner, Va

•Awarded "Cvent Newcomer of the Year - 2017" for my efforts in this role •Demonstrate detailed product knowledge when assisting clients both on the phone, via email, and working onsite with them•Drive platform adoption and offer best practice tips to help clients effectively meet their business goals•Give personalized web-based training to corporations and associations•Gather client requirements for future releases of the product•Collaborate with the sales team to introduce new features and opportunities to clients•On board new clients through training, implementing their accounts and understanding their needs

Bachelor Of Science In Business, Marketing Management With A Minor In Theatre

Activities and Societies: Virginia Tech Orientation Leader, Hokie Camp Counselor, Residential Leadership Community Resident, Member.

Education record